Senior Logistics Specialist

Description: About ShineOn At ShineOn, we’re on a mission to help everyday people build something extraordinary. We’re a print-on-demand platform trusted by more than 17,000 entrepreneurs selling unique, personalized gifts. What makes us different? Our obsession with empowering our Merchants - through one-of-a-kind products, world-class education, and a supportive community that feels more like family. If you’re energized by keeping a global supply chain moving, building strong carrier relationships, and owning the process that gets orders where they need to go on time, you might’ve just found your people. Role Overview ShineOn is seeking a Senior Logistics Specialist to own the day-to-day execution and cost performance of inbound imports and domestic and international outbound shipping. A large part of this role is coordinating ocean container and air shipments from overseas factories through customs clearance, final delivery and warehouse receiving. You will negotiate carrier and freight agreements, maintain accurate rate models, reconcile invoices and recover eligible claims and billing credits. This is a hands-on, individual contributor role: you will lead the logistics function independently, with no direct reports at the start. You will partner closely with Buying; Merchandising and Sourcing; Finance; Operations; Customer Support; B2B; and the Systems team. Key Responsibilities Inbound Imports and Container Coordination Own finished-goods shipments from cargo-ready date through confirmed warehouse receipt, coordinating factories, freight forwarders, ocean and air carriers, customs brokers, and domestic transportation providers. Choose between FCL, LCL, air, and express based on inventory needs, production schedules, and total landed cost and timing. Get approval for premium freight and exceptions. Plan for peak demand, factory holidays, and Chinese New Year. Track bookings, cutoffs, milestones, releases, and last free days. Arrange drayage, delivery appointments, and empty-container returns, and prevent or dispute avoidable demurrage, detention and storage charges. Maintain an inbound tracker with shipment references, document status, milestones, costs, and owners for open exceptions. Confirm physical receipt and the handoff to inventory records before closing each shipment. Carrier Negotiation and Financial Accountability Evaluate and negotiate with parcel carriers, freight forwarders and transportation providers using actual shipment data. Assess base rates, surcharges, accessorials, dimensional rules, volume commitments, payment terms, claims coverage, service commitments and termination terms. Quantify net savings and maintain fallback routing. Make sure written agreements match negotiated terms. Track rate versions, effective dates and renewal deadlines. Audit carrier, freight, brokerage and supplier-arranged shipping invoices against contracts, quotes and shipment records. Investigate duplicates, incorrect rates, reclassifications and unsupported charges. Reconcile duties, taxes and pass-through charges to the correct shipment, order, merchant or B2B account, and customer invoice. Work with Finance to resolve gaps between amounts incurred, billed and collected. Own claims and eligible bill-backs for loss, damage, shortages and service failures, including eligible service-guarantee refunds. Meet provider documentation requirements and claim deadlines, pursue denied or partial claims, and track each case through credits applied or refunds received in a dispute and recovery ledger. Track carrier performance against service commitments and transit targets and escalate failures with supporting evidence and financial impact. Serve as the primary escalation contact for all logistics providers. Outbound Shipping and Warehouse Receiving Coordinate pickups, manifests, cutoff times, peak capacity, receiving capacity and delivery appointments. Resolve missed pickups, unscanned packages and delivery exce…

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