Senior Dispatcher

Company Description Phantom Logistics is a transportation and logistics provider focused on reliable, efficient, and safe movement of goods for clients across diverse industries. The company emphasizes strong customer relationships, responsive service, and clear communication throughout every stage of the delivery process. Phantom Logistics values teamwork, accountability, and continuous improvement in its operations. Team members are encouraged to contribute ideas, take initiative, and support a culture of safety and compliance. 🚛 We’ re Hiring: Dispatch Supervisor | Phantom Logistics 📍 Bolton, Ontario 💰 Annual Salary: $50,000–$70,000 📝 Experience Required: 2–3 years in trucking dispatch ✅ Reefer experience is a must. Phantom L ogistics is looking for an organized, proactive Dispatch Supervisor with excellent English communication skills and a strong customer service mindset. Key Resp o nsibilities: • Book l o ads, negotiate rates, and build relationships with customers and brokers.• Supervi se daily dispatch operations and support the dispatch team.• Plan lo ads efficiently to maximize truck utilization and minimize empty miles.• Coordin ate with drivers, track shipments, and provide timely customer updates.• Resolve pickup and delivery issues and maintain accurate shipment documentation. Requirem e nts: • 2–3 ye a rs of relevant dispatch experience.• Reefer experience is a must.• Excelle nt spoken and written English.• Strong customer service, negotiation, and problem-solving skills.• Knowled ge of Canadian and U.S. lanes, load boards, and driver hours of service.• Ability to lead a team and manage multiple priorities in a fast-paced environment. Strong Supervisory Skills, including team leadership, performance management, and staff training. Hands-on experience with Dispatching, route planning, and coordinating drivers and loads. Excellent Communication and Customer Service abilities for interacting with drivers, clients, and internal teams. Working knowledge of DOT Regulations and other relevant transportation compliance requirements. Proficiency with dispatch software, transportation management systems, and basic office tools (e.g., Excel, email). Solid problem-solving, decision-making, and time management skills in a fast-paced environment. Previous experience in trucking, logistics, or freight transportation in a dispatch or supervisory capacity. High school diploma or equivalent; post-secondary education in logistics, transportation, or related field is an asset. Ability to work on-site in Bolton, ON with flexible availability to support operational needs.

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