Senior Analyst, Global Purchasing
SharkNinjaSenior Analyst, Global PurchasingSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product a
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fter another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers.
If you believe the best way to do your job hasn't been invented yet, you'll fit right in. This role is hybrid 3x week onsite in Needham, MAThe Senior Analyst, Global Purchasing, will serve as a key operational support resource for the Purchasing team and Procure-to-Pay platform.
This role will act as a Procure-to-Pay administrator, responsible for day-to-day system support, ticket management, and business user assistance, while also contributing to projects related to SOX compliance, new module implementations, and country or regional rollouts. Additional support or project work for the broader global purchasing and procurement team may be required. The ideal candidate combines strong system knowledge with a service-oriented mindset and the ability to support both steady-state operations and project work.
You are eager to bring experience and knowledge to improve a historical system, can direct your work and be a self-starter, jump into projects, and are an analytical problem solver.
Key ResponsibilitiesServe as a Procure-to-Pay administrator, providing day-to-day system support to the business and act as a primary point of contact for business users on Procure-to-Pay system related questions and issuesTriage, process, and resolve Procure-to-Pay support tickets in accordance with SOX and internal requirements, including troubleshoot issues related to requisitions, approvals, suppliers, invoicing, and payments.
Extract and analyze data from Procure-to-Pay system to generate reports and insights for management.
Monitor help desk trends and user activity to identify areas for process improvement, identify recurring issues and recommend improvements. Improve support workflows and ticket efficiencyPerform routine system maintenance, configuration updates, and user administration. Review Procure-to-Pay system release notes and implement new functionality as neededPartner with business stakeholders across departments and globally, as needed. Support user onboarding, training materials, and documentation.
Maintain SOPs, process documentation, and support guidesProvide guidance on Procure-to-Pay processes, policies, and best practices, with a focus on SOX compliance. Support SOX-related controls and documentation for Procure-to-Pay processes, such as assisting with user access reviews, control testing, evidence gathering, and auditsParticipate in projects for new Procure-to-Pay modules and country rollouts. Support requirements gathering, UAT, data validation, and go-live.
Assist with configuration changes under senior guidanceQualificationsBachelor's degree or equivalent experience2 - 5 years supporting or administrating procurement systems. Coupa, Oracle, Ariba, Zip, Oro, experience preferred. P2P process knowledge and using a ticket-based system support experience.
SOX or audit support experience preferredProven experience in procurement processes, data governance, and system configuration (approval workflows, user roles, integrations).Knowledge of Procure-to-Pay best practices and