Senior Account Manager - Food Ingredients

Description: Reports to: VP Commercial Direct reports: n/a Back up position: Sales & Business Development Director Department: Sales & Marketing Work location: Remote - United States Exempt / Non-Exempt: Exempt I - Job Purpose and Summary: PGP International is a leading provider of specialty food ingredients and ingredient solutions serving food and beverage manufacturers worldwide. As PGP continues to expand its portfolio, capabilities, and market presence, the Senior Account Manager - Food Ingredients will drive profitable growth, strengthen strategic customer relationships, and support the commercialization of innovative ingredient solutions. The position is responsible for managing and growing a portfolio of key customer accounts while identifying new opportunities across PGP's ingredient and application platforms. The Senior Account Manager serves as the primary commercial contact for assigned customers and works cross-functionally with Innovation, Operations, Quality, Supply Chain, Customer Service, Regulatory, and Marketing to deliver solutions that help customers achieve their business, product development, and growth objectives. The ideal candidate is a consultative sales professional with food ingredient industry experience who excels at identifying customer needs, developing value-based solutions, leading commercialization projects, and building long-term strategic partnerships. II - Key Accountabilities: 1. HSE Promote a safe work environment at all times through the adherence to all PGPI’s Health & Safety and Environmental policies and procedures as well as to all relevant OSHA regulations in order to achieve ZERO incidents and injuries. 2. Strategic Account Management Manage and grow a portfolio of strategic customer accounts with accountability for profitable revenue growth, retention, and customer satisfaction. Develop and execute annual strategic account plans that align customer objectives with PGP capabilities and long-term growth priorities. Conduct regular customer business reviews and identify opportunities for expanded engagement. Build multi-level relationships across Procurement, R&D, Product Development, Operations, Marketing, and Executive Leadership. Maintain customer relationship maps and serve as the primary commercial contact and voice of the customer within PGP. 3. Business Development and Opportunity Creation Identify, develop, and advance new business opportunities within existing and prospective customer accounts. Partner with customers to understand formulation challenges, innovation priorities, operational requirements, and growth objectives. Position PGP solutions around customer value drivers, including product performance, functionality, nutrition, process improvement, differentiation, speed to market, supply reliability, and cost optimization. Expand PGP participation across key market segments, applications, and customer growth platforms. Collaborate with Innovation, Marketing, and Product Development to translate customer needs into technical and commercial opportunities. Increase share of wallet within existing accounts while developing new customer relationships and business opportunities. 4. Commercialization and Project Leadership Lead customer projects from opportunity identification through commercialization and launch, ensuring measurable value for both the customer and PGP. Translate customer objectives into clear project requirements, timelines, and internal action plans. Coordinate cross-functional resources supporting development, trials, scale-up, qualification, and launch. Manage customer expectations and communication while driving resolution of technical, commercial, and operational challenges. 5. Commercial Excellence Maintain accurate customer records, opportunities, forecasts, project updates, and account plans within the company CRM system. Advance opportunities through established commercial stage-gate and project approval processes. Provide visibility into p…

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