Second Shift Customer Logistics Coordinator

Position Summary: The Customer Logistics Coordinator is a key point of contact for customers, carriers, and warehouse operations. This role ensures customer requirements are met by coordinating inbound and outbound shipments, scheduling pickups and deliveries, managing orders, monitoring inventory, and maintaining accurate information in company and customer systems. The coordinator delivers timely, professional service while supporting safe, efficient warehouse operations. Why Join Us? At Findlay Tall Timbers Distribution Center, you will play an important role in customer satisfaction and supply chain success. We provide a collaborative environment where employees are valued, supported, and encouraged to grow. Essential Duties and Responsibilities: Respond promptly and professionally to customer inquiries by phone, email, and customer portal. Coordinate inbound and outbound shipments, including pickups, deliveries, carrier appointments, and load-status updates. Enter, maintain, and verify customer orders, inventory transactions, and shipping information accurately and on time in the Warehouse Management System (WMS) and customer systems. Communicate shipment status, scheduling changes, service issues, and resolutions to customers, carriers, supervisors, and internal teams. Consult with customers about shipping needs and recommend practical solutions that meet service and operational requirements. Create customer orders for warehouse fulfillment and collaborate with warehouse personnel to complete requests accurately. Prepare and verify shipping documentation, including Bills of Lading (BOLs), and provide support and follow-up for Advance Shipping Notifications (ASNs). Monitor customer inventory; research inventory inquiries; and follow established shipment, depletion, and inventory-control procedures. Use customer portals to provide complete, accurate shipping and operational information. Coordinate daily activities with coworkers and the direct supervisor and escalate urgent or complex issues appropriately. Maintain organized records and a clean, orderly work area. Follow standard operating procedures, safety requirements, and customer-specific instructions. Perform additional duties and special projects as assigned. Qualifications: High school diploma or GED required. Previous experience in customer service, logistics, transportation, warehousing, or supply chain operations preferred. Experience using a WMS, customer portals, or similar logistics systems preferred. Proficiency with basic computer functions, email, Microsoft Outlook, and Microsoft Excel. Basic math and counting skills. Ability to understand and follow written and verbal instructions. Knowledge, Skills, and Abilities: Strong verbal and written communication skills. Excellent organization, accuracy, attention to detail, and follow-through. Ability to prioritize, multitask, and remain calm while resolving time-sensitive issues in a fast-paced environment. Self-motivated and able to work independently with minimal supervision while contributing effectively as part of a team. Sound judgment, customer-service focus, and the ability to collaborate with customers, carriers, warehouse employees, and leadership. Physical Requirements: Ability to sit and work at a computer for extended periods. Ability to occasionally lift office supplies or storage boxes weighing up to 25 pounds. Ability to walk throughout the warehouse and occasionally climb, crouch, or kneel as operational needs require. Ability to perform essential duties safely and effectively in an office and warehouse setting, with or without reasonable accommodation. Work Environment Work is primarily performed indoors in an office setting with frequent interaction in an active warehouse. The role requires working near other employees, moving equipment, heavy machinery, and stored products. Noise levels may range from moderate to high. Employees must follow all site safety requirements while working in or movi…

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