Sales Support Coordinator – Pet Industry

About Us We’re a fast-growing company in the pet industry, partnering with retailers, distributors, and private‑label brands across North America and Europe. Our team is passionate about delivering high-quality pet treats and chews, exceptional service, and long-term value to our customers. As we continue to expand globally, we’re looking for a Sales Support Coordinator who thrives in a dynamic environment and loves helping teams and customers succeed. Role Overview The Sales Support Coordinator plays a key role in ensuring our sales team operates smoothly and efficiently. You’ll be the backbone of day-to-day sales operations—managing inquiries, preparing documentation, coordinating samples, maintaining CRM accuracy, and supporting the execution of customer programs. This role is perfect for someone who is detail-oriented, organized, and excited about the pet industry. Key Responsibilities Sales Operations & Administration Prepare quotes, product information sheets, presentations, and sales materials Maintain accurate and up-to-date CRM records, including customer details, opportunities, and follow-ups Support the sales team with order processing, pricing updates, and documentation Coordinate sample shipments, tracking, and communication with customers Customer Support Respond to customer inquiries with professionalism and speed Assist with onboarding new accounts, including documentation and setup Provide ongoing support to existing customers, ensuring timely communication and issue resolution Cross-Functional Coordination Collaborate with production, logistics, and inventory teams to ensure accurate lead times and product availability Monitor inventory levels and flag potential shortages or delays Support the execution of promotional programs, product launches, and trade show preparation Reporting & Analysis Generate weekly and monthly sales reports Track KPIs, customer activity, and pipeline progress Assist with forecasting and demand planning Qualifications 1–3 years of experience in sales support, customer service, or administrative roles (pet industry experience is a strong asset) Strong organizational skills with exceptional attention to detail Excellent written and verbal communication Comfortable working in a fast-paced environment with shifting priorities Passion for the pet industry and a customer-first mindset What We Offer Competitive salary Opportunities for growth within a rapidly expanding company A supportive, collaborative team that values initiative and creativity Job Types: Full-time, Permanent Pay: $40,000.00-$55,000.00 per year Work Location: In person

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