Sales & Purchasing Specialist

Sales Administration & Purchasing Specialist A privately owned business operating since 1983. One of the largest suppliers of fitness parts, accessories, and OEM manufacturing in the industry. We are seeking a dedicated and hard working individual with strong interpersonal and customer service skills. We are seeking a dynamic and customer-focused Customer Service Representative to join our team. As a representative of our company, you will be responsible for handling customer inquiries, processing orders and requests, and ensuring overall customer satisfaction. Key Responsibilities include, but not limited to: Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquiries, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person and following up as necessary Display a courteous and positive attitude towards customers Perform research to answer customer inquiries and requests Process orders, order entry, prepare quotations, order processing Handle incoming customer service e-mails and calls Answer sales calls as well as make some occasional telemarketing calls RMA Management - Issue return authorizations, process returns, initiate refunds, and address warranty and freight claims Daily processing of shipping with USPS, UPS and FEDEX Ability to learn new products Product inventory management Process trucking orders and book trucking pick ups such as LTL freight Assist walk-in customers when necessary Provide administrative support to management Minimum Requirements & Skills: Minimum 3-5 years of Customer Sales & Service experience, BA or BS or 4-year accredited college degree a plus Experience in Commercial Fitness Industry - treadmill, elliptical, bike parts and weights, dumbbells, barbells, etc, a plus Experience working with inbound and outbound calls, customer retention Advanced knowledge of Microsoft Programs (i.e. Excel, Word, PowerPoint) Proficient in Quickbooks UPS WorldShip Software Excellent written and oral communication skills Office and warehouse experience preferred Willing to lift up to 35lbs Interpersonal skills, strong team player Excellent communication skills & professional phone etiquette Excellent customer service skills Able to work effectively with different levels of management and vendors Strong attention to detail, multitasking abilities, and adapts easily in a fast paced environment Prompt, reliable, honest, trustworthy , and pass a comprehensive background check If interested, please send full resume. Professionally typed resumes only. Job Type: Full-time Salary: $22.00 - $28.00 / hr Job Type: Full-time Pay: $22.00 - $28.00 per hour Benefits: Employee discount Health insurance Paid time off Education: Associate (Preferred) Experience: Microsoft Excel: 1 year (Preferred) Computer Skills: 1 year (Required) Work Location: In person

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