Sales Fulfillment & Operations Coordinator

Sales Fulfillment & Operations Coordinator Cold Air Inductions, Inc. | Riley, Michigan About the Position Cold Air Inductions, Inc. is seeking a dependable, organized, and detail-oriented Sales Fulfillment & Operations Coordinator to support daily sales operations, order fulfillment, shipping and receiving, logistics, customer service, and office administration. This is a hands-on position that combines computer-based office responsibilities with physical warehouse and shipping duties. The ideal candidate is comfortable managing orders and reports in our business systems while also moving finished goods, preparing pallets, wrapping and banding shipments, and coordinating inbound and outbound freight. We are looking for someone who takes ownership of their responsibilities, communicates effectively, maintains accurate records, and understands the importance of getting every order out correctly and on time. Key Responsibilities Sales Fulfillment & Customer Service Process and fulfill customer orders, dealer stocking orders, drop shipments, and e-commerce orders. Process return merchandise authorizations (RMAs), returns, replacements, and related customer inquiries. Monitor incoming phone calls, emails, and voicemail, directing inquiries to the appropriate departments. Coordinate with sales representatives, customers, production, purchasing, and management to resolve order issues and support timely fulfillment. Follow company procedures for online orders, including order accuracy, pricing, payment status, and shipping requirements. Assist with Amazon marketplace and other e-commerce fulfillment activities. Excellent attendance, punctuality, and reliability are essential for this position Shipping, Receiving & Logistics Coordinate daily inbound and outbound shipments, carrier pickups, deliveries, and shipment tracking. Prepare and verify bills of lading (BOLs), packing slips, shipping labels, proof of delivery (POD) records, and other required documentation. Compare LTL freight options and select cost-effective shipping methods based on direct lanes, rates, delivery requirements, and shipment needs. Perform dock audits to verify quantities, packaging, labels, and shipping documentation; serving as CAI’s last and most important quality checkpoint. Receive incoming shipments, verify deliveries, and communicate discrepancies or damaged goods. Ensure orders are packaged, labeled, documented, and staged correctly for shipment. Maintain accurate shipping and receiving records in Plex and other company systems. Hands-On Warehouse & Material Handling Move and stage finished goods for shipment and assist with organizing finished goods inventory. Pick, pack, label, band, and shrink-wrap pallets and shipments for safe transportation. Prepare outgoing orders for carrier pickup and assist with loading and unloading shipments as needed. Use pallet jacks and other material-handling equipment safely. Maintain a clean, organized, and safe shipping and receiving area. Operate a forklift when properly trained and authorized. Plex, Reporting & Office Support Process sales, shipping, receiving, and RMA transactions accurately in Plex ERP. Maintain the daily sales spreadsheet. Prepare and distribute nightly backorder reports to production and sales representatives. Verify and communicate CAI finished goods inventory numbers. Maintain accurate order records and follow established company procedures. Provide general office and operational support as needed, including communication and coordination across departments. Qualifications High school diploma or equivalent. At least one year of experience in shipping, receiving, order fulfillment, customer service, office administration, or a related operations role. Strong attention to detail and commitment to accuracy. Good written and verbal communication skills. Proficiency with Microsoft 365, including Outlook, Word, and Excel. Familiarity with shipping documentation, freight coordination, inventory r…

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