Routing Coordinator - Hiring Now
ConfidentialRouting Coordinator zTrip — North America’s Largest Taxi Transportation Provider zTrip is seeking a dependable and highly organized Routing Coordinator to support daily transportation operations. In this role, you will oversee route planning, trip coordination, and real-time service adjustments to ensure efficient and reliable transportation. As a key point of communication between drivers, customers, and operations teams, you will help maintain smooth service and exceptional customer satisfaction. What You’ll Do as a Routing Coordinator: Coordinate and assign trips based on customer demand, driver availability, and service schedules Monitor routes and trip progress, making adjustments as needed to maximize efficiency and on-time performance Communicate route updates, trip details, and service changes to drivers in a clear and timely manner Respond to inquiries from customers and drivers, providing professional support and problem resolution Track and document routing activities, trip information, and service-related communications Work closely with dispatch, operations, and customer service teams to optimize daily transportation services What You’ll Bring to the Role as a Routing Coordinator: Previous experience in routing, dispatching, logistics, transportation, or customer service preferred Strong organizational, communication, and multitasking skills Ability to analyze situations quickly and make effective decisions in a fast-paced environment Experience with routing, scheduling, GPS, or fleet management software is a plus Strong attention to detail and commitment to service excellence Valid driver's license What We Offer as a Routing Coordinator: Competitive pay Medical, dental, vision, and life insurance Paid time off and paid holidays 401(k) with company match Opportunities for professional growth and career advancement Join the Team Moving Cities Forward At zTrip, our Routing Coordinators play a critical role in keeping transportation services running efficiently while delivering an outstanding customer experience. If you enjoy coordinating logistics, solving problems, and working in a fast-paced team environment, we encourage you to apply and become part of the team that keeps communities connected.