Robot Operations Technician (Campus Operations)

Company Overview Robot.com (formerly Kiwibot) is redefining real-world automation — no sci-fi, just robots with jobs. Founded in 2017 and rooted in Colombia's culture of innovation, the company has grown from campus pilots to one of the most active robot fleets on Earth, now operating across more than 30 campuses and cities worldwide. With headquarters in San Francisco and teams in Colombia and Taiwan, Robot.com builds purpose-driven robots designed for the present: wheeled, reliable, and delightfully functional. Our technology powers last-mile delivery, mobile advertising, warehouse logistics, and food service operations — all aimed at making everyday systems smarter, faster, and more sustainable. We recently acquired the Robot.com domain — not for the name, but for the moment. After completing over one million robotic tasks in under a year, we're scaling a movement that brings robotics out of the lab and into daily life. Our philosophy is simple: robots shouldn't be overdesigned for imaginary futures — they should be built for real-world work, now. At Robot.com, you'll be part of a global team turning that vision into action. About the Role The Robot Operations Technician is a full-time, on-site role embedded directly in our campus robotics operations. This is a hands-on job for people who are good with their hands, good with tools, and want to work on real machines that are out in the world every day — not sitting behind a desk. You'll be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned campus. New hires get structured onboarding and field training, so you'll have a solid foundation before you're running your site on your own. If you've got a background as a field tech, mechanic, electronics repair tech, or just love taking things apart and fixing them, this role gives you direct, hands-on work with robots at scale — with real paths to grow into senior technician, site lead, and regional roles. What You'll Do Fleet Maintenance Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times Perform hardware diagnostics, repairs, and component replacements as needed Execute and document all robot interventions, including remote and on-site troubleshooting Support and implement software updates across the fleet Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log Manage tools, spare parts, and asset inventory — keep records current and follow procurement protocols Support hardware and software field testing as directed Prepare maintenance reports on fleet health, incidents, and interventions Field Operations Serve as the primary on-site point of contact for operations stakeholders at your campus Oversee daily fleet deployment and recovery Monitor fleet aesthetics and functional readiness; address issues proactively Ensure partner restaurants and end-points have all systems in place to operate with the robot fleet Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements Logistics & Administration Conduct inventory cycle counts within the warehouse Coordinate shipping of spare parts, robots, marketing materials, and other company assets Maintain accurate operational and performance reports as required Occasionally support campus engagement, marketing, and growth activities What Success Looks Like (12–18 Months) Your fleet runs at or above uptime targets with minimal unplanned downtime You own your site operations independently — you know your fleet, your campus, and your stakeholders Maintenance records, inventory logs, and operational reports are consistently accurate and current You've deepened your technical knowledge of a…

View the full posting and apply