Reverse Supply Strategist

Overview Microsoft is looking for a motivated & inspiring leader to join the Reverse Supply/Demand Planning team within the Devices Supply Chain organization. Our team is responsible for driving end-to-end Reverse supply chain strategy and performance to enable the business to meet their objectives for Microsoft Device Services (Post Sales Support – Warranty, Returns + Repair) on all Surface and Xbox products, existing and future. The Reverse Supply Strategist will lead development and oversee execution of global supply positioning strategies across all stages of the product lifecycle, ensuring that inventory is positioned to deliver working capital, cost, and service goals. You will be working closely with Repair Operations, Customer Experience and Policy, Finance, and various functions within Supply Chain to establish and manage the supply plan of record. Every day will be bringing a new challenge, and you will be continually looking for ways to drive business profitability by planning and executing a predictable, reliable, and low-cost supply chain. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Lead development and execution of product-level reverse supply strategies throughout the post-sale lifecycle. Define and deliver the Plan of Record (POR) for reverse lifecycle strategy, including seedstock, Last Time Buy (LTB), and End of Life (EOL) planning. Set inventory targets and manage inventory health, including financial accountability for inventory dollars and Excess and Obsolete (E&O). Align strategic component buffers and operating model strategies to support business objectives. Collaborate with cross-functional teams to ensure launch readiness, warranty support, and demand accuracy. Coordinate with repair centers and delivery planners to set expectations, measure performance, and drive improvements. Leverage analytical tools, reports, and dashboards to inform decision-making and optimize supply chain outcomes. Monitor and report on key metrics: E&O, gross and net inventory, backlog for warranty support, device upgrade performance, POR attainment, and launch readiness. Maintain and update risk and opportunities, proactively identifying and addressing issues. Support process management initiatives to improve reverse supply chain efficiency and scalability. Communicate effectively across teams, providing clear updates on progress, risks, and recovery plans. Qualifications Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience. OR Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience. OR equivalent experience. Preferred Qualifications Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tool…

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