Returns Specialist

Role Overview The Repairs & Returns Specialist owns the end-to-end execution of customer returns and repairs, ensuring accuracy, organization, and timely processing. This role is critical to keeping customer experience smooth and inventory accurate. This is a detail-driven, process-oriented role for someone who takes pride in consistency, accuracy, and clean systems. Key Responsibilities: Process customer returns accurately and efficiently through our returns platforms Manage all repair intakes, tracking, and resolutions from start to finish partnering with Production department Maintain clear physical and digital organization of returns and repairs inventory Ensure all items are properly tagged, documented, and updated in systems Monitor turnaround times and flag delays or exceptions proactively Identify recurring issues or bottlenecks and surface them to Ops leadership Coordinate with the CX team on reships related to returns or repairs Communicate clearly with CX regarding timelines or exceptions Support CX workflows during high-volume periods when needed You may be a great fit if you: Enjoy structured, repeatable work Take pride in accuracy and follow-through Stay calm under repetitive or high-volume tasks Like building and maintaining organized systems Are dependable, steady, and detail-oriented Prefer behind-the-scenes operational impact over constant customer interaction Experience: One year experience in operations, returns, repairs, or inventory management preferred Comfort working with systems and tools (training provided) Strong organizational and time-management skills Clear written and verbal communication Ability to work independently and follow established processes Knowledge in Shopify, Loop, Mirakl a plus Pay: $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance Work Location: In person

View the full posting and apply