Retail Manager - Sports Cards & TCG

Piece of the Game is looking for a Retail Store Manager for our new Danbury, CT location. As the Retail Store Manager, you will be responsible for the store's overall performance and day-to-day operations. This includes leading the team, driving sales, managing inventory, maintaining strong customer relationships, and ensuring both the physical and online storefronts operate efficiently. The ideal candidate will have strong retail leadership experience along with a deep understanding of sports cards, collectibles, and trading card games (TCG). You will be expected to make sound business decisions, identify market opportunities, and create an engaging experience for both serious collectors and casual customers. Key Responsibilities: Oversee all daily store operations and ensure a high-quality customer experience. Lead, train, schedule, coach, and develop store associates and breakers. Drive sales performance and establish clear goals for the store team. Monitor store performance, identify growth opportunities, and take action to improve results. Manage inventory, including purchasing, receiving, stocking, pricing, transfers, and inventory accuracy. Evaluate product demand and market trends to support informed buying and merchandising decisions. Oversee online sales channels, including Shopify and eBay, ensuring listings, pricing, fulfillment, and inventory are accurate. Maintain strong knowledge of sports cards, collectibles, TCG products, grading services, and current market values. Develop and execute promotions, trade nights, product releases, live-selling events, and other customer engagement initiatives. Manage store presentation, merchandising standards, cleanliness, and overall organization. Handle customer concerns and resolve issues professionally and efficiently. Maintain relationships with customers, collectors, vendors, and the local hobby community. Monitor sales, expenses, labor, margins, and other key performance indicators. Partner with ownership and leadership on business strategy, inventory planning, staffing, and growth initiatives. Ensure company procedures, policies, and operational standards are consistently followed. Qualifications: Proven retail management experience, preferably in sports cards, collectibles, gaming, specialty retail, or a related industry. Strong knowledge of sports cards, collectibles, and TCG markets. Experience with buying, selling, pricing, grading, and evaluating collectible products. Experience managing and developing employees. Strong sales, leadership, customer service, and communication skills. Ability to analyze sales trends, inventory performance, and market conditions. Strong organizational skills and attention to detail. Experience with Shopify, eBay, POS systems, and inventory management platforms is preferred. Ability to work in a fast-paced environment and manage multiple priorities. Passion for sports cards, collectibles, TCG, gaming, and the hobby community. Job Type: Full-time Benefits: Employee discount Free Snacks 401k Flexible schedule Paid time off Pay: $52,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Paid time off Work Location: In person

View the full posting and apply