Retail & Customer Experience Associate - Cherry Hill

Retail & Customer Experience Associate OUR MISSION: We accept and implement the Girl Scout Mission to build courage, confidence and character who make the world a better place. We agree to pledge and uphold the Girl Scout Promise and Law. THE GSCSNJ WAY: Our team members are receptive to new ways of doing things that translate new ideas into the creation of meaningful Girl Scout Experiences for our members. They are not afraid to take risks; they learn from failure; they work together to achieve success; they exchange ideas to create value, allowing the unexpected to happen. Team members are innovative, have a “Think Outside the Box” mindset and enjoy collaborating with others. OVERVIEW OF POSITION: The Part-Time Retail & Customer Experience Associate reports directly to the Senior Manager of Retail Operations and Customer Engagement and is based at the Cherry Hill Experience Center. This position supports the daily operations of the Girl Scout Retail Shop by providing friendly, knowledgeable customer service and assisting with sales, order fulfillment, inventory management, administrative tasks, and general shop upkeep. The Retail & Customer Experience Associate helps maintain an organized, welcoming, and well-stocked retail environment while supporting efficient day-to-day shop operations. This role is ideal for someone who enjoys engaging with customers, is organized and dependable, and takes pride in creating a positive experience for Girl Scouts, families, volunteers, and staff. SUCCESS FACTORS Exceptional Customer Service: Creates a welcoming, positive experience for every customer by being friendly, knowledgeable, responsive, and attentive to their needs. Reliability & Ownership: Consistently arrives prepared, completes responsibilities accurately and on time, and takes initiative to keep the retail space and daily operations running smoothly. Teamwork & Flexibility: Works collaboratively with staff and is willing to adapt to changing priorities, assist with programs and events, and support the overall needs of the retail location. ESSENTIAL RESPONSIBILITIES: This list is not meant to be exhaustive of all tasks and responsibilities. Other duties may be assigned as needed or may be unique to a specific instance of a job. Customer Service & Retail Operations: Provide friendly, helpful, and knowledgeable service to Girl Scouts, families, volunteers, and staff. Assist customers with product questions, purchases, and general retail inquiries. Operate the point-of-sale system to accurately process cash, credit, and other forms of payment. Answer and respond to customer inquiries received by phone and email. Assist with processing orders received through various channels, including phone and email orders. Fulfill Buy Online, Pick Up In Store (BOPIS) orders accurately and efficiently. Prepare customer orders for pickup and ensure orders are complete and properly packaged. Maintain a welcoming, organized, and professional retail environment. Inventory & Merchandising: Monitor inventory levels and communicate low-stock and out-of-stock items to the Retail Manager. Assist with receiving, organizing, labeling, and stocking merchandise. Help maintain accurate inventory records and report discrepancies or concerns to the manager. Assist with merchandising and maintaining organized, visually appealing displays. Help ensure products are properly priced and displayed. Administrative & Cash Handling: Complete daily retail reporting and other routine administrative tasks. Follow established procedures for cash handling, register reconciliation, and end-of-day responsibilities. Prepare and make bank deposits as assigned. Maintain accurate records and communicate any discrepancies or issues to the Retail Manager. Assist with other administrative tasks related to the daily operation of the retail shop. Maintain a clean, organized, and inviting retail environment. Perform light custodial duties, including dusting shelves, wiping c…

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