Retail Coordinator

Retail Coordinator Full-Time Position | Integrative Medicine Office About the Opportunity Join our team in a unique opportunity to combine retail leadership, patient education, and a passion for health and wellness! We are seeking a motivated, customer-focused Retail Coordinator to oversee the daily operations of our supplement retail area within an integrative medical office. The ideal candidate has experience in retail management, healthcare, or a medical practice and enjoys helping patients understand and navigate nutraceutical and wellness products. This individual will play an important role in creating an exceptional patient experience while driving retail sales, managing inventory, supporting staff development, and promoting our health and wellness offerings. Key Responsibilities Retail Operations & Inventory Management Oversee daily retail operations to ensure an organized, efficient, and welcoming environment. Maintain product displays, store cleanliness, and overall presentation. Monitor inventory levels, coordinate ordering and restocking, and minimize product shortages. Ensure compliance with established office policies and retail procedures. Collaborate with the medical office team to support a seamless patient experience. Conduct quarterly inventory counts and reconcile physical stock levels against inventory records to ensure accuracy and identify discrepancies. Patient Experience & Customer Service Provide exceptional service to patients and customers by answering product questions and offering knowledgeable assistance. Educate patients on nutraceuticals and wellness products within the scope of the role and established office guidelines. Build positive, lasting relationships that encourage patient engagement, trust, and repeat business. Create a welcoming, professional retail experience that aligns with the office’s integrative approach to health and wellness. Team Leadership & Development Train, support, and motivate retail staff to deliver excellent service and meet performance expectations. Coordinate staff scheduling and monitor employee performance as needed. Foster a collaborative, positive, and accountable team environment. Keep team members informed about product updates, promotions, and new offerings. Sales & Business Development Establish and work toward retail sales goals and performance targets. Monitor sales trends and identify opportunities to improve product performance and customer engagement. Develop and implement strategies to increase retail sales and enhance the patient shopping experience. Track sales performance and recommend improvements based on results. Marketing & Promotions Promote products, seasonal offerings, and featured wellness items. Coordinate in-office promotions, educational initiatives, and special events to increase product awareness and engagement. Identify opportunities to improve product visibility and strengthen retail performance. Stay informed about emerging wellness trends and potential opportunities to expand product offerings. E-Commerce & Online Apothecary Management Assist with maintaining, updating, and keeping the online apothecary website current, accurate, and relevant. Update product listings, descriptions, pricing, availability, and featured wellness products as needed. Ensure online product information and promotions align with in-office offerings and current inventory. Manage daily online order fulfillment, including picking, packing, processing, and preparing orders for shipment or pickup. Monitor incoming online orders and ensure timely, accurate fulfillment. Coordinate inventory updates to maintain accurate product availability across in-office and online sales channels. Identify opportunities to improve the online shopping experience, product presentation, and customer engagement. Help maintain a seamless, professional customer experience across both in-office retail and online apothecary services. Product Research & Education Research and eval…

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