ReStore Customer Service and Warehouse Associate

Organization: Habitat for Humanity Nova Scotia – ReStore New Glasgow Position Type: Part-Time (~20-25 hours/week) Pay: $17.00/hour Work Location: In person Schedule: Tuesday to Saturday, as scheduled Job Summary The ReStore Customer Service & Warehouse Associate supports the day-to-day operations of Habitat for Humanity Nova Scotia’s ReStore by providing excellent customer service, processing sales transactions, receiving and preparing donated goods, maintaining inventory, and ensuring the store and warehouse remain clean, organized, and safe. This position requires a flexible, hands-on team member who can work across different areas of the ReStore, including the cash register, sales floor, and warehouse. The successful candidate will work collaboratively with staff and volunteers to ensure an efficient operation and a positive experience for customers and donors while supporting Habitat for Humanity Nova Scotia’s mission to build strength, stability, and independence through affordable housing. Key Responsibilities1. Customer Service & Sales Greet customers and donors warmly and provide friendly, professional assistance. Answer questions about merchandise, pricing, store policies, donation guidelines, and available services. Process sales transactions accurately using the point-of-sale (POS) system, including cash, debit, credit, and other accepted payment methods. Handle cash accurately, issue receipts, and process approved returns and exchanges according to store policy. Balance cash drawers and follow established cash-handling procedures as required. Address customer concerns and complaints professionally, referring issues to the Store Manager when appropriate. Provide information about Habitat for Humanity’s mission and explain how ReStore purchases and donations support affordable housing in local communities. Contribute to store sales goals and maintain a positive shopping experience. 2. Warehouse Operations & Donation Processing Receive, unload, sort, inspect, and process donated goods according to ReStore donation acceptance guidelines. Assess donated items for condition, quality, and suitability for resale, referring questionable items to the appropriate supervisor. Prepare merchandise for sale by cleaning, organizing, pricing, and labelling items. Move merchandise between the warehouse, storage areas, and sales floor as required. Maintain an organized warehouse and ensure donated goods are stored safely and efficiently. Assist with stocking, merchandising, and replenishing merchandise on the sales floor. Support inventory control by maintaining accurate donation and inventory records and reporting discrepancies or low stock levels. Assist with stock rotation and ensure merchandise is displayed in an attractive, accessible, and customer-friendly manner. 3. Store Maintenance & Organization Maintain clean and organized checkout areas, sales floors, storage spaces, and warehouse work areas. Ensure merchandise is properly priced, labelled, and displayed. Assist with moving, arranging, and organizing products to improve the customer shopping experience and use available space efficiently. Identify and report damaged merchandise, equipment issues, and maintenance requirements. Help maintain a welcoming, organized, and accessible store environment for customers, staff, and volunteers. 4. Team Collaboration Work collaboratively with ReStore staff and volunteers to meet operational and sales objectives. Assist team members with daily tasks and provide support across different areas of the store as required. Help orient and support new employees and volunteers when requested. Participate in staff meetings, training sessions, and other organizational activities as required. Maintain a positive, respectful, and professional attitude while representing Habitat for Humanity Nova Scotia’s mission and values. 5. Health, Safety & Security Follow all workplace health and safety policies, procedures, and s…

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