Remote Dispatch Operations Manager (Part-Time)

About the Role We are a premier black car and luxury transportation service looking for a high-energy, self-starting Dispatch Operations Manager to oversee our small remote dispatch team. This is a part-time, fully remote position that offers exceptional scheduling flexibility. If you are a friendly, people-first leader who thrives in fast-paced logistics, loves building up teams, and is obsessed with delivering a 5-star customer experience, we want to hear from you. What You’ll Do Team Leadership: Supervise, mentor, and coach a small remote team of dispatchers to ensure seamless operations and flawless coverage. Operational Oversight: Monitor real-time fleet schedules, flight tracking, and booking flows to ensure zero missed trips or service gaps. Performance Coaching: Act as a hands-on leader by coaching dispatchers on client communication, problem-solving under pressure, and performance metrics. High-Touch Customer Service: Step in to handle high-value corporate client requests, escalations, or complex reservation logistics. Drive Revenue: Leverage your phone presence to assist clients with booking inquiries, turning incoming calls into confirmed premium reservations. Required Qualifications Management Experience: Minimum of 3+ years of experience managing, supervising, or leading a team (transportation or logistics setting preferred). Industry Experience & Software: Previous experience in industry and using Limo Anywhere especially or similar chauffeured dispatch platforms is required. The Right Personality: You must be a naturally warm, energetic "people person" with an over-achiever mindset. You are a self-starter who doesn't need to be micro-managed. Tech Literacy: Strong comfort level with remote workplace tech (Slack, Zoom, shared sheets) and a quiet, distraction-free home office setup with high-speed internet. Bonus Points If You Have: A proven track record in inside sales, phone sales, or upscale hospitality . Formal training or coaching experience (helping team members hit KPIs or improve customer service skills). What We Offer True Flexibility: Work around your personal schedule with highly flexible part-time hours. 100% Remote: Skip the commute and work from anywhere in the United States. Supportive Culture: Join an energetic, growth-minded environment where your impact is recognized and rewarded. Pay: $15.00 - $20.00 per hour Expected hours: 15.0 – 30.0 per week Benefits: Flexible schedule Application Question(s): 1) Scenario: Inbound quotes for premium multi-car or hourly requests are high, but our team's close rate is low. Clients frequently say "I'll think about it" and hang up. Question: Given your phone sales background, how would you evaluate our current scripts? What baseline Quote-to-Booking Conversion Rate do you consider acceptable for luxury livery, and how would you coach a dispatcher who excels at logistics but struggles to close sales? 2) Scenario: I need a high-level view of how dispatch decisions hit our bottom line without digging into raw logs. I want a monthly breakdown of money lost to dispatch errors (like service credits for late pickups) versus fleet efficiency. Question: What weekly/monthly data points would you pull from Limo Anywhere for an executive summary? How would you format it to highlight the Cost of Quality alongside metrics like Average Revenue per Trip? Work Location: Remote

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