Regional Operations Manager

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Regional Operations Manager is responsible for multiple branch locations’ operational performance including inventory management and leading team members in the areas of inside/counter sales, driver/delivery, and warehouse support. Current Branches in this region are Burlington, NJ, Paulsboro, NJ, Sharon Hill, PA, Exton, PA, and Montgomeryville, PA.

This position services Rheem Northeast Distribution and branches within it with up to 50% travel to branches within the region based on business need.

• Provides leadership to the assigned region, overseeing all branch activities.
• Reviews and analyzes regional sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential new markets. 
• Oversees Branch Managers and works with them to develop sales and operations goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Collaborates with sales and marketing to develop programs and promotions to increase sales and/or introduce new products and services.
• Identifies opportunities for improvement in the branch region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular operations meetings and events to share information, set and revise goals, and to increase morale.
• Hires and trains Branch Managers.
• Organizes and oversees the schedules, activities, and performance of store managers.
• Conducts timely and constructive performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Collaborates with executive leadership to develop budgets, performance goals, and operational strategies. 
• Prepares and implements region-wide budget; monitors and approves expenses. 
• Maintains knowledge of market, competition, industry trends, and best practices for distributor operations, sales, and strategies.
• Performs other duties as assigned. 

• 7+ years or more operational experience, preferable within the HVAC industry 
• Bachelor’s degree in Business, Marketing, Finance, or related field; OR extensive experience as operations manager required.
• Proven success in sales, operations, purchasing, and/or inventory management 
• Proven success in managing and mentoring other employees 
• Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
• Capable of working in a fast paced environment with skills to multi-task at different levels 
• Strong interpersonal skills including sales, problem solving and customer service are required       
• Must be able to deal with customers, contractors, and employees in a professional manner 
• High level of organization and follow through 
• Excellent verbal and written communication skills 
• Skilled in Microsoft Word, Excel, and PowerPoint 

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING DEPARTMENTS AND FUNCTIONS, you will be expected to demonstrate the following competencies and behaviors:

• Building Business/Functional Talent

• Building Partnerships

• Coaching

• Compelling Communication

• Creating Influence

• Driving Change

• Driving Execution

• Driving Innovation

• Empowering Others 

• Focusing on Customer-First 

• Fostering Relationships/Emotional Intelligence

• Promoting Global Business Growth

• Systematic/Tactical Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $123,800 - $227,340. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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