Regional Installation Coordinator

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, we don’t just build fitness equipment—we build experiences that move the world. As a global leader in commercial and home fitness, we help people lead healthier lives through innovative products, cutting-edge performance, and a commitment to excellence. We are currently seeking a Regional Installation Coordinator to join our team and help drive world-class logistics and service operations. In this dynamic, high-impact role, you’ll coordinate complex delivery and installation schedules across the U.S. and Canada, ensuring that customers receive their equipment on time, accurately installed, and fully supported. This is an ideal opportunity for someone who thrives in a fast-paced logistics environment, values customer satisfaction, and is ready to take ownership of regional vendor and installation management. This is a hybrid role, based out of our Global Support Center in Rosemont, IL. Remote work is available Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays. #LI-Hybrid As a Regional Installation Coordinator, you will: Manage installation schedules for a high-volume customer base across the U.S. and/or Canada Coordinate directly with 3PL (third-party logistics) providers and monitor performance against KPIs, including OTIF (On Time, In Full) metrics Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions Collaborate with internal teams (Logistics Coordinators, Customer Operations) to consolidate shipments and streamline processes Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region Perform weekly audits of 3PL billing for accuracy and compliance Serve as a subject matter expert for installation operations and logistics within Customer Operations Train and mentor new hires and team members as needed Respond with urgency to time-sensitive issues, occasionally outside of standard business hours What Life Fitness / Hammer Strength is looking for in our Regional Installation Coordinator: 1 to 5 years of experience in operations, logistics, or vendor management Financial acumen with experience in contract management or quoting preferred Proficiency in Microsoft Office Suite, especially Excel Strong customer service skills and proven ability to manage external partners and stakeholders Excellent written and verbal communication skills Working knowledge of Oracle ERP systems a plus BA/BS degree preferred High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment Strong critical thinking and decision-making skills At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives . If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your…

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