Regional Director of Operations

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

Leadership, Accountability, and Daily Activities

• Ability to hire the best-of-the-best for the division and retain staff through development and effective communication
• Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
• Create and execute sound operating plans for each region
• Collaboration with the direct Operations leader on Weekly/Period/Quarterly/Annual fiscal reporting and divisional updates
• Assist COO and Operation Services in the creation of Key Initiatives around operational areas of focus
• Commitment to a 30-day operations activity and travel plan to be provided to the direct leader at a minimum of two weeks in advance of the calendar start date
• Provide ongoing feedback and clear measurable goals to Regional Managers on a regular basis and perform timely performance reviews
• Proficiency in guiding a group of leaders to achieve success through coaching, inspiration, motivation, and accountability
• Create a fun and exciting work environment where leaders and teams feel valued and appreciated
• Actively build genuine relationships with RSC team, Regional Managers, and restaurant management teams
• Regular check-ins as business and relationships dictate with direct reports
• Partner with Operations leader on content for our Regional Manager meeting and quarterly meetings
• Lead and support key projects in support of company goals, rollouts, tests and pilots as necessary  
• Ensure the management teams are fully staffed, staffing pars are accurate, and teams are built for success
• Hire and train Regional Managers that support overall division success
• Visit all restaurants within the division at a minimum of 6 times per year
• During each restaurant visit, ensure that you cover the following aspects: conducting a facility audit, reviewing operations, examining operating procedures and policies, assessing operations directives, and evaluating training initiatives. Dedicate a minimum of 60 minutes during each restaurant visit to meet with the members of management teams.

Food & Beverage Leadership

• Confirm that all policies, procedures, and systems are in place to maintain Snooze’s highest recipe and presentation standards for food and beverage (i.e., purchasing, receiving, storage and preparation)
• Validate all menu optimizations are up to date during each restaurant visit
• Validate between 6-8 menu items during each restaurant visit with the RMs in order to teach the philosophies of quality food and beverage
• Be the inspirational “food voice” for the teams to follow on each visit speaking to the quality behind everything we do and provide feedback and perspective on each visit  

Restaurant Space and Ambiance Leadership

• Ensure that repairs and maintenance are managed and that the preventative maintenance calendar is up to date in each restaurant

• Collaborate with RM and Facilities Manager to confirm that all equipment issues in the restaurant are being acted on and follow-up is handled timely and properly
• Verify that restaurants maintain Snooze cleanliness standards via daily cleaning. Validate paid cleaning crews are performing at or above standard
• Conduct quarterly walk-throughs alongside RM in all restaurants
• Personally take pride in all aspects of cleanliness and care for the facility and is a role model for all Regional Managers 

Talent and Team Leadership

• Demonstrates critical hiring and talent selection practices
• Displays a passion for being of service to others
• Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests, and each other in each restaurant
• Verifies that management teams are being trained at the highest level and that all Snooze training expectations are being followed and executed
• Ensure that all birthdays, anniversaries, and life moments are being celebrated for managers and that managers are executing this for all hourlies
• Engages in the ongoing development of Regional Managers while holding them accountable for performance and maintenance of Snooze standards; includes the use of effective performance management and coaching/ counseling to achieve desired management behaviors.

Community and Sustainability Leadership

• Ensures the presence of sustainability practices in the restaurants as defined by the company
• Monitors waste streams and building practices
• Observe RMs practices to ensure accountability to sustainability as necessary
• Supports the Change Maker, Compass Champions, and Local Restaurant Marketing programs in each restaurant and monitors their effectiveness
• Coaches RMs and managers on waste area cleanliness and on being a great neighbor
• Coordinates with RM/GM regarding support of restaurant events and catering commitments; ensures that the community event calendar is updated
• Encourages and participates in community engagement activities in all restaurant regions and actively help maintain community budgets

Fiscal Management Leadership

• Ensures restaurant sales growth year over year in accordance with the operating plan
• Provides continuous financial oversight to RM and direction for all P&L line items with specific emphasis on the cost of sales, hourly labor costs, and controllable operating expenses
• Monthly review of plan goals with RM to identify and implement action steps to address plan variances
• Schedule individual one-on-one meetings with each Regional Manager to discuss financial performance in comparison to the restaurant's operating plans on a regular cadence
• Ensure the success of New Restaurant Openings financial 90-day ramp-up
• Participate in monthly financial calls with leadership to provide insights around business opportunities within the division

• A business entrepreneurial spirit!
• Strong functional kitchen and restaurant operations expertise
• Excellent written and oral communication skills
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audience
• Excellent organizational and time management skills
• Ability to operate with the highest degree of integrity and professionalism
• Good judgment with the ability to make timely and sound decisions
• Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas
• Strong relationship-building skills and ability to communicate effectively with all levels at Snooze
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe
• Ability to multi-task and prioritize to manage a heavy workload
• Problem-solving skills and ability to present solutions for organization and efficiency
• Strategic leadership skills, in addition to a hands-on approach to getting the job done
• Ability to lead, motivate, and inspire high-level leaders by mentoring, teaching, and utilizing development resources to encourage continued growth
• Effective collaborator that builds trusted cross-functional working relationships
• Sets priorities and meets deadlines consistently
• Extensive computer skills with a high proficiency in Word, Excel, Teams, and PowerPoint
• A positive, upbeat and glass-half-full attitude about their work
• Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

• Must be authorized to work in the United States
• Bachelor’s degree in business, hospitality or other relevant discipline preferred
• 10+ years of related experience working in restaurant operations management
• 5+ years of leadership experience, including direct supervision of General Managers or above restaurant-level operations leadership
• Proven track record of mentorship, coaching, and growing leaders

• Must have the stamina to work 45 to 55 hours per week
• The travel required for this position is approximately 50% and you must be able to travel for up to 5 days at one time (air, car, bus. Train, and weekend travel all required)
• Home base is determined by the geographical market

Snooze is proud to be an Equal Opportunity Employer.