Receptionist, Inventory & Outreach Support (College Assistant)

GENERAL DUTIES AND RESPONSIBILITIES Under supervision, performs reception, clerical, administrative, customer service, inventory, and marketing support duties related to the operation of the Division of Continuing Education & Workforce Development. Serves as an initial point of contact for prospective students, current students, faculty, staff, visitors, and community members while providing administrative support for division programs, events, inventory, and marketing activities. This position assists with maintaining office and program supplies, preparing and organizing marketing materials, supporting outreach activities, and coordinating materials for division programs and events. Related duties may be assigned as needed. QUALIFICATION REQUIREMENTS Must demonstrate sufficient skills to perform the duties of the assigned tasks High school diploma One to two years of college preferred One year of office/administrative, customer service, inventory, communications, or marketing experience preferred Excellent phone etiquette and customer service skills Excellent communication and interpersonal skills essential Strong organizational skills and attention to detail Self-starter and flexibility in performing a variety of tasks according to division's needs Ability to work independently and as part of a team Ability to exercise discretion in handling sensitive and/or confidential matters on behalf of the Program's faculty and students Excellent working knowledge of Microsoft Office, particularly MS Word, Excel, and Outlook essential Experience with marketing, social media, digital communications, or graphic design is a plus Ability to maintain accurate inventory records and track supplies Ability to learn and utilize college and division systems and databases Bilingual a plus (Spanish or French) GENERAL WORK TASKS Reception and Customer Service Provide high-level customer service to prospective students, current students, faculty, staff, visitors, and community members Serve as the first point of contact for individuals visiting or contacting the CEWD office Answer, screen, and route telephone calls and respond to routine inquiries Greet visitors and direct them to the appropriate staff member, office, or resource Provide general information regarding CEWD programs, courses, registration procedures, and services Assist students and prospective students with routine requests and direct complex matters to the appropriate source Assess customers' needs and explain services, processes, procedures, and guidelines Handle requests and transactions or direct the person or matter to the proper source Inventory Support Maintain and update inventory records for office, classroom, program, and event supplies Monitor inventory levels and notify appropriate staff when supplies need to be replenished Assist with receiving, organizing, labeling, storing, and distributing supplies and materials Conduct periodic inventory counts and maintain accurate inventory records Assist with organizing storage areas and ensuring supplies and materials are readily accessible Prepare inventory lists and basic reports using Microsoft Excel or other approved systems Assist with tracking materials and supplies used for CEWD programs, classes, workshops, and events Assist with routine supply requests and purchasing-related documentation as directed Marketing and Outreach Support Assist with promoting CEWD programs, courses, workshops, events, and services Assist in preparing flyers, announcements, newsletters, email communications, and other promotional materials Assist with organizing and maintaining marketing and promotional materials Assist with updating approved program information for websites, social media, digital displays, and other communication channels Assist with distributing promotional materials throughout appropriate college and community locations Support marketing and outreach activities associated with CEWD programs and events Assist with gathering an…

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