Receptionist / Dispatcher / Administrative Assistant

Receptionist / Dispatcher / Administrative Assistant Leak Busters Plumbing & Drainage Help run the day at a growing plumbing company. When a customer calls about a leaking pipe or backed-up drain, a calm, helpful person on the phone makes a big difference. We’re looking for someone who can turn those calls into booked appointments, keep our schedule organized, and make sure customers receive great service from the first call through the final follow-up. Leak Busters Plumbing & Drainage serves Vancouver and the Lower Mainland. You’ll work directly with the owner and play a hands-on role in keeping the business running smoothly. What Your Day Will Look Like Be the first point of contact: Answer calls, emails, and customer inquiries with a friendly, confident approach. Turn inquiries into bookings: Explain our service process, gather the right details, and help customers book appointments. Keep the schedule moving: Coordinate jobs, dispatch plumbers, and update customers about arrival times. Keep jobs organized: Maintain accurate customer information, job notes, photos, and appointment details in Jobber. Follow through: Contact customers about outstanding estimates, scheduling requests, and unpaid invoices. Support daily operations: Prepare estimates and invoices using approved information, coordinate with suppliers, and help with general office tasks. Build customer relationships: Check in after completed work and request reviews. You’ll Be a Great Fit If You… Enjoy talking to people and can take the lead in a phone conversation. Can reassure a stressed customer while collecting accurate information. Stay organized when calls come in and plans change. Take initiative, solve everyday problems, and follow through without constant reminders. Are comfortable learning software and switching between calls, emails, and scheduling. Want to contribute ideas and help improve how the office operates. Reception, dispatch, customer service, sales, or administrative experience is an asset. Experience with Jobber or a home service company is especially helpful. You don’t need to be a plumbing expert—we can teach you our services and booking process. Why Join Leak Busters? Your work matters: You’ll have a direct impact on customer service and how smoothly each day runs. Work directly with the owner: Get clear feedback, ask questions, and have your ideas heard. Help shape the role: Contribute to better scheduling, follow-ups, and office systems as we grow. Build your skills: Gain experience in customer service, dispatch, and business operations. Apply Today Send your résumé and a short introduction telling us why you’d be a good fit. Include your availability and any experience handling customer calls, booking appointments, or managing a busy schedule. Pay: $25.00-$30.00 per hour Language: English (required) Work Location: Hybrid remote in Vancouver, BC

View the full posting and apply