Ramp Agent / Customer Service Agent

About Stewart Aviation Stewart Aviation is the Fixed Base Operator (FBO) at Peterborough Airport (CYPQ). We provide a full range of aviation ground support and customer services, including: Aircraft arrivals and departures Aircraft marshalling and parking Aircraft refuelling Ground support equipment services Cargo handling Aircraft ground de-icing Flight handling and customer service Our mission is simple: To provide clean aviation fuel and exceptional ramp and customer service at YPQ. Position Summary Reporting to the FBO Manager, the Ramp Agent / Customer Service Agent provides safe, efficient, and professional ramp and customer service while maintaining high standards of safety and operational excellence. Key Responsibilities Safely refuel aircraft and complete required fuel quality checks and equipment inspections. Provide aircraft marshalling, ramp services, and apron support. Process customer transactions through the POS system and handle cash. Coordinate rental vehicles, hotel accommodations, catering, and other services for flight crews and passengers. Maintain a clean, organized, and safe FBO, ramp, and fuelling operation. Follow all company policies, procedures, and health and safety requirements. Perform other duties as assigned by management. Qualifications & Requirements Legally eligible to work in Canada. Able to obtain a clean criminal background check and be bondable. Valid Ontario Class G driver's licence with a clean driving record. Reliable transportation to Peterborough Airport. Comfortable using two-way radios. Willing and able to work outdoors in all weather conditions. Physically capable of walking, bending, lifting, pulling, and climbing stepladders. Self-motivated, dependable, organized, and detail-oriented, with good problem-solving skills. Able to accurately distinguish aviation fuel colours. Comfortable using Microsoft Windows, Microsoft Office, email, and internet applications. Strong customer service and communication skills. Willing to complete all required company training. Able to work independently on shifts between 6:00 a.m. and midnight , including overnight call-outs when required. Assets – Preferred but Not Required Knowledge of aircraft operations. TDG, WHMIS, and SDS training or experience. Experience with cargo shipping and receiving. Previous aviation or FBO experience. Education Secondary school diploma or equivalent. Hours of Operation Stewart Aviation operates 24 hours a day, 7 days a week, 365 days a year . Successful candidates must be available to work a variety of shifts, including: Weekdays, weekends, and statutory holidays Early mornings, evenings, and Overnight call-outs Compensation Job Type: Permanent, Part-Time, with opportunity for Full-Time Hours: Approximately 10–25+ hours per week Wage: $21.00–$22.00 per hour , based on experience and qualifications How to Apply If you are interested in joining the Stewart Aviation team, please email your cover letter and resume to: jobs@stewartaviation.ca Please use the subject line: Ramp Agent / Customer Service Agent Application Thank you for your interest in Stewart Aviation. We will contact only those candidates selected for an interview. Pay: $21.00-$22.00 per hour Work Location: In person

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