Quality Manager - FSC

Position Summary The Quality Leader supports the operations of the location by overseeing day-to-day quality operations, supervising quality personnel, and ensuring products/processes meet internal standards and customer/regulatory requirements. This role translates quality policies into executable shop floor and operational activities, drives corrective actions, and promotes a culture of continuous improvement. This is an onsite position out of the Otsego, MI location. Reports to the Plant Manager or Division Quality Manager. As management’s representative for quality, manages department resources and coordinates the implementation of the quality management system to cost effectively facilitate quality and compliance. Interacts routinely with all functional areas as well as with customers, field sales, regulatory agencies, division/group/corporate management, and suppliers. Directly supervises quality inspectors/technicians on the production floor. Single Site Responsibilities QMS Ownership and Compliance Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site. Execute and sustain the site QMS (e.g., ISO 9001 or applicable standards), including internal audits, document control, training, and management review inputs. Ensure effective corrective and preventive action (CAPA) processes with timely closure and verification of effectiveness. Maintain audit readiness, coordinate responses to internal, customer, and third-party assessments. Manufacturing Quality Leadership Lead the site quality inspectors/technicians in daily execution across one or more value streams (inspection, testing, nonconformance management, MRB support). Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls. Monitor and improve key metrics (e.g., FPY, scrap, rework, customer complaints, cost of quality) with clear action plans. Structured Problem Solving and Risk Reduction Facilitate root cause analysis using tools such as A3, 8D, 5-Why, and Fishbone; deploy solutions to prevent recurrence. Maintain and improve PFMEAs and Control Plans; support SPC and process capability analysis where applicable. Oversee MSA/gage R&R for critical measurements and ensure calibration compliance. Cross-Functional Collaboration and Customer/Supplier Interface Partner with Operations, Engineering, and Supply Chain to resolve quality issues, support NPI/ECN changes, and improve process capability. May oversee performance of suppliers/service providers, including incoming quality, SCARs, and supplier containment activities. Interact with customers on quality topics (e.g., complaints, containment status, corrective actions, and verification of effectiveness). People Leadership and Development Enforce safe work practices and procedures Lead, coach, and develop quality inspectors/technicians; manage staffing, priorities, and training to build capability. Promote a culture of continuous improvement, problem solving, and accountability across the site. Qualifications Education and Experience Bachelor’s degree in Engineering, or a related field; or equivalent practical experience Minimum of 5 years of experience in quality analysis or software testing (manual and/or automated) 1 year of experience leading or supervising hourly or non-exempt employees Knowledge and Skills Working knowledge of QMS principles and requirements (e.g., ISO 9001) and audit practices. Proficiency with quality tools and methods: CAPA, 8D/A3, PFMEA, Control Plans, SPC, MSA, and nonconformance/MRB processes. Ability to interpret engineering drawings/specifications; familiarity with GD&T preferred. Data-driven decision-making with competency in KPI dashboards and basic statistical analysis. Strong communication, collaboration, and influence skills; effective across shop-floor, engineering, and leadership levels. Ability to manage multiple priorities across more than…

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