Quality Assurance Release Specialist

About Cencora Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Monitors adherence to QMS requirements and applicable good practices across assigned operational activities and programs. Maintains controlled documents and quality records, including SOPs, work instructions, forms, templates, and retention logs. Tracks deviations, complaints, and CAPAs through closure, including documented investigations, corrective actions, and effectiveness checks. Prepares audit and inspection materials, compiles objective evidence, and tracks response actions to completion. Generates routine quality metrics and prepares quality reports that identify trends, recurring issues, and improvement opportunities. Delivers assigned quality training and maintains training matrices and compliance reporting for assigned populations. Assists with supplier and subcontractor qualification activities and maintains documentation for ongoing supplier quality oversight. Education: Bachelor's degree in life sciences, business administration, supply chain, or a related field, or equivalent experience required. Work Experience: Less than 2 years of experience in quality assurance/quality management within a regulated and/or operational services environment (e.g., GxP/GDP, logistics/distribution, shared services, customer contact centers, or technology delivery), or a related field required. Certifications: Certified ASQ Certified Quality Auditor (CQA), Certified Professional in Healthcare Quality (CPHQ), ISO 9001 Lead Auditor (QMS), or equivalent preferred. Certified Lean Six Sigma Green Belt or Black Belt preferred. Certified ISTQB Certified Tester – Foundation Level (CTFL) or equivalent preferred. Skills & Knowledge : Knowledge in quality management system (QMS) concepts and documentation control. Knowledge in applicable good practices and regulated-quality principles (e.g., GxP/GVP/GDP) and audit expectations. Knowledge in CAPA fundamentals, including deviation/complaint handling, root cause methods, and effectiveness checks. Knowledge in internal and external audit/inspection readiness practices and evidence requirements. Knowledge in risk management and change control principles within a quality environment. Knowledge in supplier/subcontractor quality oversight concepts and qualification documentation. Knowledge in quality metrics and trend analysis concepts for continuous improvement. Knowledge in data integrity and good documentation practices. Ability to interpret and apply procedures, work instructions, and quality standards to operational scenarios. Ability to document quality events and investigations with clear, complete, and traceable records. Ability to organize and maintain training matrices, training records, and …

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