Quality and Technical Application Group Manager
Nestlé USAFoods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. POSITION OVERVIEW: Lead end-to-end Quality and Technical Applications for NESTLÉ USA, INC. and GLOBAL WATERS & PREMIUM BEVERAGES USA, LLC, providing governance and technical leadership for internally and externally manufactured water and beverage products, including cross-border supply. The role ensures suppliers, products, packaging, innovation, renovation, and launch activities meet U.S. Quality, Food Safety, and regulatory requirements while overseeing co-manufacturing, co-packing, Import/Export compliance, FSVP governance, state registrations and permitting, water analysis and reporting, complaint management, inspection readiness, timely issue resolution, and effective stakeholder engagement. KEY RESPONSIBILITIES: Lead, coach, and develop Quality and Technical Applications team members. This role provides direct leadership for Quality, Technical Applications/product development, and packaging resources within scope. Set priorities, clarify accountability, allocate resources, build capability, translate business strategy into risk-based plans, and promote a quality mindset through sound judgment, timely escalation, and clear decision support. Provide technical applications, product development, and packaging support for innovation and renovation through cross-functional collaboration and technical expertise in co-manufacturing, co-packing, and cross-border supply projects. Identify compliance requirements early, assess project risk, confirm launch readiness, ensure appropriate resourcing, and coach teams to embed prevention, risk assessment, and product compliance. Manage Quality, innovation, and packaging governance for co-manufacturers, co-packers, external suppliers, and affiliate manufacturing sites. Ensure partners maintain effective Food Safety and Quality Management Systems and partner with Procurement, Operations, Supply Chain, Regulatory, Legal, and Trade Compliance to mitigate supplier, material, and product risks. Serve as the Quality business partner for products imported into or exported from the United States. Oversee FSVP governance and documentation, maintain inspection-ready records, and support intermarket agreements, product briefs, market and site communications, product disputes, complaint investigations, and FDA inspection support. Oversee investigation and resolution of consumer, customer, and intermarket complaints with clear ownership, timely response, and appropriate escalation. Monitor complaint trends, engage producing sites on corrective action, and lead or support detentions, regulatory inquiries, product concerns, and complex Quality or Food Safety events. Serve as company representative for FDA and State agency registrations, inquiries, detentions, permits, inspections, and related compliance matters. Oversee FDA registrations, FCE/LACF permits, water registrations, licensing, testing, reporting, renewals, traceability enablers, and quality systems that support regulatory compliance and inspection readiness. Manage third-party compliance partnerships. Recommend approval,…