Program Operations Coordinator

Program Operations Coordinator- Job Posting Today's Date: October 22, 2026 Application, Resume, and Cover Letter Due Date: November 5, 2026 by 5pm Mountain Time Principal Location: Lakewood, CO Position Role Type: Full Time Salary Range: $55,000-$75,000, starting salaries are typically at or near the lower end of the pay band and are commensurate with experience About this Position The Program Operations Coordinator is responsible for coordinating, supporting and improving key operational and logistical aspects related to new customer inquiries, implementation, and delivery of Sources of Strength programming. Responsibilities also include developing written deliverables and reports for internal and external audiences; communicating with external partners in a variety of formats; and fielding incoming questions from existing and potential customers. This position requires consistent, clear, and effective communication; the ability to professionally collaborate across multiple internal departments; exceptional organizational skills as well as strong skills in task and time management, proactive planning, and creative problem-solving are required. This position also requires aptitude for clear and professional communication as well as a sense of accountability and resilience. Working with diverse communities, developing and sustaining positive relationships with a variety of clients, collaborators, state level partners, and colleagues is essential to this position. High levels of positivity, humility, humor, authenticity, accountability, and inclusivity are key traits for this position. CORE RESPONSIBILITIES This position requires exceptional organization and self-motivation, an aptitude for clear, kind, and professional communication, and established writing and interpersonal skills. The Program Operations Coordinator is essential to ensuring that training processes and coordination are clear, thorough, and well-communicated to local hosts, attendees, and training staff. Operational and Logistical Coordination Schedule and support the coordination of training with organizations through phone calls, emails, video conferences, and calendar management. Update and maintain customer support, contract, and general information systems. Monitor and improve, as necessary, registration processes, curriculum order processes, and other related administrative workflows, and support long-term strategic planning. Send pre-training communications to hosts, attendees, and trainers (logistics, host checklists, registration, materials confirmation) using Airtable-driven templates and timelines Maintain the Sources of Strength Airtable operational database(s) and input accurate data consistently, including shipment tracking information for physical materials. Utilize Sources of Strength applications and platforms, including Google Calendar, Airtable, Fellow, Slack, Zoom, and the Google Office Suite. Partner Engagement & Account Management Serve as a point of contact for new program interest inquiries, conducting 1:1 potential exploratory calls and participating in group webinar sessions with potential customers interested in implementation. Guide interested partners from first conversation through quote, and contract, with timely and consistent follow-up in collaboration with other staff. Track inquiries and pipeline status in Airtable and share trends with the Program Operations Supervisor Serve as the point of contact for executed contracts to ensure clear and consistent customer support and satisfaction as well as compliance with contract timelines and deliverables. Provide digital access to curriculum for schools that have purchased and been trained in the program, and analyze data to provide reports and recommendations on its effectiveness. Develop a regular reporting process detailing progress on contract deliverables and spend-down information for both internal and external audiences. Materials Management Manage program materials inventory, …

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