Program Management Account Liaison

Job Title Program Management Account Liaison Job Description Summary The Program Management Account Liaison coordinates with the Project Management Delivery team by defining all client-specific delivery deliverables and governing the Project Management Delivery Team’s compliance with these expectations. This may include (but is not limited to), managing dashboards and client reporting, providing oversight for Landlord lease obligations, producing regular reports for internal and external use related to design, permitting, costs, schedule, procurement, and installation. The ideal candidate for this role will have at least 5 years of relevant experience and have experience serving as a Program Manager in multiple domestic markets. This role will report directly to the Senior Account Director with a dotted line accountability to the P&P Platform to enact C&W best practices for Project Management Delivery. Job Description Essential Job Duties : Scheduling: The Program Manager is responsible for coordinating with the dedicated project scheduler to provide the client with an ongoing schedule update on a bi-weekly basis. This schedule should align with the proposed project budget developed as noted under “Estimating”. Reporting: The Program Manager is responsible for seeing that all projects utilize the same project-specific reporting as defined in a mutually developed reporting library/schedule to include cadence, format, and points of information. The Program Manager will also develop enterprise-level reporting in concert with the project-level reporting that allows the client to gain a firm understanding of the state of each project and to share that data with senior leadership within the organization. Financial Reporting shall be mutually developed and may include individual project and consolidated budget-to-commitments and variances, utilization of tenant improvement allowances, use of tenant improvement allowance, and cash flow projections. Quality Control: The Program Manager is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on projects within their programs. When needed, the Program Manager is responsible to develop project recovery plans in collaboration with client and supporting project managers when projects within their programs incur change or risks that destabilize delivery or realization of program goals. Participation: The Program Manager may participate (as needed) in project-specific meetings hosted by the dedicated project team to remain informed on the project status and to ensure the local in-market teams are acting in compliance with the project delivery expectations noted above. The Program Manager may also travel to the project site as needed to fulfill the requirements of this role, subject to mutual approval by the Client, the Program Manager, and the Project Director as it pertains to the best interest of the project and the client. The Program Manager manages internal and external relationships in support of the program, including internal engagement of supporting resources. Client Interaction: The Program Manager shall be on site with the Client for regular updates according to a schedule mutually agreed upon by the Client, the Program Manager and the Project Director. The Program Manager ensures integration between project managers and all other disciplines and stakeholders required for the successful completion of projects by coordinating communication, deliverables, and role clarity. Oversight of Delivery: The Program Manager serves as the primary point of contact for Client for the Project J and is responsible for all aspects of Project Management Delivery . The Program Manager may recommend performance measurements for local project delivery teams to help promote and ensure compliance with the project management delivery expectations for Project J. The scope of Project Management Delivery Services for…

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