Production Assistant, Live Selling (WKND Shift)
ThredUpAbout ThredUp ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. The Role ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we’re building ThredUp Live from the ground up. As a Production Assistant, you’re the hands-on team that makes every show run. Working inside our distribution center, you’ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we’re live. After each show, you’ll hand items back to the DC team for reinduction. You’ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You’ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our weekend shift, and it’s a chance to help build a new business line from the start. In This Role You’ll Get To Reserve and stage inventory for each day’s shows, working from the show plan provided by the Live Selling Manager Prep the live studio before the first show and reset it between shows so every show starts clean and on time Run the auctions during each live show, keeping bidding moving and the pace on track Monitor the chat throughout the show, answer viewer questions, and flag requests to the host Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn’t on-site Notify the DC team after every show so items are ready for reinduction Track what sold fast, what didn’t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run What We’re Looking For Comfortable and focused through 3-hour live shows, with sustained attention the whole time Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment Strong attention to detail when reserving, staging, and tracking items Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation Able to work in ambiguity and adapt as we build a new program and the process evolves Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team An interest in fashion, secondhand, and sustainability Experience in a distribution center, f…