Product Supportability Program Manager
KLATo make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base. This role partners with Product Divisions, Engineering, Supply Chain, Manufacturing, Global Trade Compliance, Legal, and Service organizations to identify supportability risks, develop mitigation strategies, and drive cross-functional programs that improve product availability, service readiness, and business resilience. The position is responsible for developing and executing supportability roadmaps, coordinating risk mitigation initiatives, establishing governance processes, and driving alignment across global stakeholders. The role focuses on sustaining customer support capabilities throughout the product lifecycle by addressing product, supply chain, manufacturing, and operational risks that may impact long-term serviceability. Primary Responsibilities Product Supportability Strategy Lead strategic initiatives that improve long-term product and service continuity across the installed base. Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements. Identify supportability risks and drive mitigation plans across product portfolios. Partner with division leadership to establish priorities, objectives, and success metrics. Cross-Functional Program Leadership Coordinate complex programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance stakeholders. Drive accountability for program deliverables, milestones, risks, and action items. Facilitate decision-making and alignment across organizations with competing priorities. Escalate issues and resource constraints when necessary. Supply Chain and Product Risk Mitigation Coordinate evaluation and implementation of strategies that improve long-term product supportability and service readiness. Partner with stakeholders to assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans. Support business resilience initiatives by identifying and reducing potential supportability gaps. Product Lifecycle Integration Integrate supportability requirements into New Product Introduction (NPI) and Product Lifecycle processes. Ensure supportability considerations are incorporated into readiness reviews, operational checkpoints, and business planning activities. Drive adoption of standardized methodologies, tools, templates, and reporting processes. Governance and Operational Excellence Establish governance frameworks to monitor program health, risks, and progress. Develop executive-level metrics, dashboards, and reporting mechanisms. Track key performance indicators and identify opportunities for continuous improvement. Lead recurring reviews with stakeholders and leadership teams. Executive Communication Present program status, key risks, mitigation strategies, and recommendations to senior …