Product Returns Lead

Home Legend | Adairsville, GAReturns & Operational Support Lead Position Summary: The Returns & Operational Support Lead performs hands-on returned product operations, recovery processes, and reverse logistics activities to maximize recovered value and operational efficiency. This role coordinates product intake, inspection, disposition, repack operations, and liquidation activities while identifying opportunities to reduce losses and improve inventory flow. The Lead may provide day-to-day direction and task coordination for temporary workers and warehouse associates as needed while remaining directly involved in the execution of operational tasks. Key Responsibilities: Perform and coordinate returned product intake, inspection, tracking, and disposition. Identify and execute opportunities to maximize recovery through resale, rework, and liquidation. Coordinate repack operations, materials, and related vendor activities. Develop and support secondary market and liquidation channels. Track recovery performance, costs, and operational KPIs. Provide hands-on support and task direction to temporary workers and warehouse associates as needed. Partner cross-functionally to improve processes, optimize inventory flow, and reduce write-offs. Qualifications: 3+ years of experience in warehouse operations, logistics, inventory management, or reverse logistics. Experience with ERP systems and operational reporting. Strong analytical, organizational, and problem-solving skills. Ability to balance hands-on execution with task coordination and operational prioritization. Experience with big-box retail returns or liquidation channels preferred. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person

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