Procurement Service Designer & Automation Lead (Remote from anywhere in CO)

Department Information Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. Watch this video to learn more about how we're Serving People. Serving Colorado. Description of Job IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. About the role Procurement staff currently re-key data between systems, classify requests by hand, check queues for new work, search repositories one at a time and write status letters that repeat emails. Agencies can't see where their request is. As our new Procurement Service Designer & Automation Lead you will map this work end to end, find what can be removed, simplified or automated, and then build or configure the fix yourself, often with AI, and put it in people's hands quickly. You are a designer and a builder. You treat procurement staff and agency requesters as your users, test changes with them, and measure whether the work actually got easier. What you will do Map and measure the service. Build and maintain service blueprints from the agency's and the buyer's point of view, and track where time is lost, where information degrades and where handoffs fail. Run a requirements audit. With legal, the Department of Personnel and Administration (DPA) and the team, separate what is required by statute or rule from preference and tradition, and retire steps that add no protection. Design the service. Redesign intake, status communication, scoping guidance and escalation and rush triage, using plain language, clear role definitions and lightweight standards that replace personal workarounds. Build internal tools. Use AI-assisted development and low-code tools to automate repetitive work, for example request classification and routing, queue alerts, status notifications, drafting from templates, and search across agreements and vehicles. Ship small and learn. Release working tools in days or weeks, gather feedback from the people using them, and iterate. Retire what doesn't help. Make tools safe to rely on. Apply sound practices for security, data handling, accessibility and review of AI output, and work with OIT engineering on tools that need to scale or integrate with enterprise systems. Bring people with you. Train and coach colleagues on new tools and ways of working, document what you build, and make sure no tool depends on you alone. Shape the roadmap. Help define the team's improvement backlog and success measures, and show the evidence for what works. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven …

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