Practice Director - Sales (ERP)

Being a Practice Director - Sales at Innovair Solutions means leveraging your strong leadership, strategic mindset, and ability to bring teams together around a shared vision. As a Practice Director - Sales, you will be responsible for guiding business decisions related to Sales and Customer Service processes as part of our ERP transformation. You will play a key role in harmonizing business practices, optimizing processes, and supporting the adoption of solutions that drive organizational growth and efficiency. What your day-to-day will look like: Develop a comprehensive understanding of business activities, process architecture, and the future objectives of the functional area. Define guiding principles, priorities, and expected outcomes for Sales and Customer Service processes. Resolve conflicting needs across business units, teams, and processes while making clear and timely decisions. Validate major operational changes, deviations from standard processes, and proposed trade-offs. Work closely with the Core Team Analyst to maintain a decision-making pace aligned with project timelines. Mobilize managers, subject matter experts, and end users around agreed-upon business directions. Champion decisions and support change management efforts through adoption. Ensure the selected solution supports both current operations and medium- and long-term business objectives. Participate in design workshops, decision reviews, and sessions requiring business arbitration. Review options, impacts, risks, and dependencies prepared by the Core Team. Consult stakeholders when required and make decisions within project timelines. Communicate business directions and explain the rationale behind decisions. Support critical Go-Live activities and escalations impacting the functional area. You are the person we are looking for if you have: A university degree in Business Administration, Operations Management, Information Systems, or a related discipline. The ability to distinguish between local preferences, business requirements, and regulatory or operational obligations. A strong understanding of integrated Order-to-Cash processes, including order management, pricing, fulfillment, invoicing, returns, and after-sales service. A solid understanding of the interdependencies between Sales, Customer Service, Finance, Supply Chain, Logistics, and Operations. The ability to translate business needs into clear functional requirements and assess their compatibility with standard ERP capabilities. Strong analytical, problem-solving, and decision-making skills in a complex environment with competing priorities. A demonstrated ability to influence managers and stakeholders without direct reporting authority. Excellent communication, facilitation, and presentation skills with operational, technical, and executive audiences. A strong orientation toward standardization, continuous improvement, and end-to-end process optimization. The ability to work effectively in a demanding project environment, meet tight deadlines, and make decisions with incomplete information. A minimum of 7 to 10 years of relevant experience in Sales, Customer Service, business process transformation, or ERP implementation. Experience collaborating with cross-functional teams. Experience engaging stakeholders, communicating business direction, and supporting change management through adoption. Experience participating in an ERP deployment, including design workshops, testing, operational readiness, go-live activities, and post-implementation stabilization. Knowledge of Microsoft Dynamics 365 (D365), considered an asset. The ability to communicate in both French and English, verbally and in writing, to meet the requirements of the role and interact with various stakeholders. How this job stands out from the rest: Work from home up to 3 days per week. Flexible schedule. Comprehensive group insurance plan with employer contributions starting on your first day. Retirement savings program with …

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