Police Radio Dispatcher

Job Profile: Police Assistant 1 Dispatcher Non-Exempt Job Family: Police and Security Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description: The Police Radio Dispatcher is a critical link between the public and law enforcement officers. The dispatcher is responsible for receiving, prioritizing, and relaying information between the public and police personnel. This role requires a high level of accuracy, calmness under pressure, and the ability to make quick decisions in emergency situations. Receive emergency and non-emergency phone calls from the university community, and surrounding jurisdictions, requesting police, or other emergency services using a multi-line computerized Telephone System. Enter pertinent information from callers and radio transmissions into a Computer Aided Dispatch (CAD) system. Dispatch officers with the use of a two-way P25 radio system and provide information in a clear, concise and timely manner while working under stressful conditions and time limitations on various types of emergency and non-emergency calls. Pay Rate: $32 - $40 per hour Essential Duties: Receive and process incoming emergency and non-emergency phone calls for service. Prioritize calls for service and dispatch appropriate personnel, or agency, by entering information into a computer aided dispatch (CAD) system with the use of appropriate commands to log, monitor and update units. Relay information, instructions, and questions to field personnel in a factual and concise manner using a two-way digital radio system. Enter and verify data on a daily basis when entering call for service information into a computer aided dispatch (CAD) system as well as when entering, accessing and disseminating information from the state and national law enforcement telecommunication system. Work on multiple projects and shift priorities as needed. Monitor fire and intrusion alarms and dispatch field units accordingly. Assist visitors after hours by answering inquiries or providing information requested when no other staff is available. Ensure all communications and dispatch activities comply with departmental policies and procedures. Desired Qualifications: Public safety experience (1 year). Experience with computerized telephony System and Computer Aided Dispatch (CAD) system. Customer service experience in a high stress environment such as a call center, retail or restaurant environment (1 year). Evidence of being able to type at a speed of at least 40 net words per minute. Evidence of being bilingual preferred. Working Environment: The Communications Bureau operates on a 24-hour schedule, seven days a week, including nights, weekends, and holidays. All activities are performed in an environmentally controlled office setting. Dispatch uses an integrated computer aided dispatch system, computerized telephone and radio systems, and monitors security cameras and various alarm systems within the center. Enter data or information into a terminal, PC, or other keyboard device using repetitive hand/eye movements. Operate a variety of standard office equipment including a computer, telephone, calculator, scanner, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement. May be required to work mandatory overtime and a rotating shift as required, work evenings, nights, weekends and holidays to maintain 24-hour coverage of the emergency dispatch center. Sit for extended periods of time. Wear a headset and operate a foot pedal or transmit button. A prominent urban University community serving students, staff, faculty, and visitors throughout 4 campus locations. ASUPD complies with the federal mandates of FERPA, CLERY, and TITLE IX. ASU Police Dispatch is stationed at the Tempe Campus. Department Stateme…

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