Police Dispatch Call Taker

Description And Essential Functions The City of Chula Vista is looking for motivated individuals who are organized, resourceful, have excellent communication skills and want to make an impact to the community and are ready to step into a vital role as a Police Dispatch Call Taker. Position Summary To receive, evaluate, prioritize, and process emergency and non-emergency telephone communications related to law enforcement, public safety, and local government operations; to document and disseminate critical information; perform computer database inquiries and record functions; and to provide support to police personnel, allied agencies, and the public. DISTINGUISHING CHARACTERISTICS Incumbents in this classification are responsible for handling high-volume emergency and non-emergency communications requiring sound judgement, professionalism, composure, and the application of established procedures in both routine and critical incidents. The Police Dispatch Call Taker classification is distinguished from the Police Dispatcher classification in that incumbents primarily perform call-taking, information gathering, and call processing duties and do not routinely perform primary radio dispatch responsibilities for field units; incumbents may support dispatch operations during critical incidents, staffing shortages, or emergency situations as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Police Dispatcher Supervisor; may receive technical and functional direction from a Police Dispatcher. Essential Functions Functions may include, but are not limited to, the following: Answer and process 911 emergency and non-emergency telephone calls, text-based communication, administrative calls, and requests for services from the public and allied agencies; elicit, evaluate, and accurately document information received from callers, including locations, suspect descriptions, vehicle information, weapons, hazards, medical needs, and other pertinent details; assess the nature, urgency, and priority of incidents and determine the appropriate response in accordance with established policies and procedures; enter, update, and maintain calls for service within the Computer Aided Dispatch (CAD) system; determine appropriate jurisdiction and route or transfer calls to proper agency, department, or resource; provide support to patrol personnel, records personnel, field units, allied agencies, and other divisions within the Police Department; conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain information regarding persons, vehicles, warrants, stolen property, criminal histories, protective orders, and related law enforcement information; operate telecommunication systems including multi-line telephone systems, deaf telephone (TTD/TTY) equipment, radio systems, CAD systems, and other communications-related technologies; conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain information regarding persons, vehicles, warrants, stolen property, criminal histories, protective orders, and related law enforcement information; maintain accurate logs, records, and documentation of communications activity and departmental actions; provide information regarding laws, regulations, City services, procedures, and department policies to the public and other agencies; refer callers to appropriate social service, governmental, emergency, or community resources when appropriate; receive and process sensitive, emotionally charged, high-risk, or emergency calls while maintaining composure and professionalism; monitor and maintain awareness of officer and public safety concerns while processing calls and disseminating information; utilize maps, GIS tools, resource materials, and reference systems to accurately identify locations and related information; assist with routine clerical and administrative support functions related to Communications Center opera…

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