Pharmacy Fulfillment Department Manager
Hillstone PharmacyThe Pharmacy Fulfillment Department Manager oversees all daily dispensing, verification, packaging, and shipping operations within the fulfillment department of Hillstone Pharmacy, a 503A compounding pharmacy. This role ensures prescriptions are processed accurately, efficiently, and in compliance with state and federal regulations. The manager is responsible for supervising fulfillment staff, optimizing workflow, maintaining quality and safety standards, and collaborating with other departments to support timely and accurate delivery of compounded medications. Key Responsibilities Daily Fulfillment Operations Oversee daily prescription fulfillment activities, including dispensing, pharmacist verification, packaging, and shipping. Monitor workflow and productivity to meet turnaround time and accuracy goals. Staff Supervision & Development Supervise, train, schedule, and evaluate fulfillment department staff. Compliance & Quality Assurance Ensure compliance with USP <795>, <797>, <800>, state board of pharmacy regulations, and internal SOPs. Implement and enforce quality assurance processes to minimize dispensing errors. Maintain proper documentation, records, and audit readiness for inspections. Issue Identification & Escalation Address and resolve operational issues, staff concerns, and escalated fulfillment errors. Escalate to the Pharmacy Manager, at minimum: – Dispensing errors that reach a patient, or near misses that point to a process failure. – Regulatory, licensure, or inspection-readiness concerns. – Staffing shortages or performance issues that place turnaround or accuracy goals at risk. – Recurring prescription issues or delays that cannot be resolved with Compounding, Intake, or Customer Service. Follow escalation procedures and timelines established by company management. Cross-Functional Coordination Coordinate with Compounding, Intake, and Customer Service teams to resolve prescription issues and delays. Inventory & Continuous Improvement Oversee inventory management related to fulfillment, including supplies and labels. Participate in continuous process improvement initiatives to enhance efficiency, safety, and patient satisfaction. Additional responsibilities as assigned. Minimum Qualifications Education High school diploma or equivalent required; associate or bachelor's degree in a healthcare, business, or related field preferred. Certified Pharmacy Technician (CPhT) active license or within 90 days of hire. Experience & Skills 3–5 years of experience in pharmacy fulfillment, dispensing, or compounding pharmacy operations, including at least 2 years in a supervisory role. Working knowledge of USP <795>, <797>, and <800>, 503A requirements, and state board of pharmacy regulations. Experience managing turnaround time, accuracy, and productivity goals in a high-volume pharmacy. Strong leadership, scheduling, and staff training skills. Sound judgment in distinguishing issues to resolve within the department from those requiring escalation. High attention to detail, particularly related to documentation, labeling, and audit records. Proficiency with pharmacy management systems, shipping platforms, inventory tracking tools, and standard office software. Preferred Qualifications Experience in a 503A compounding pharmacy, including sterile and non-sterile operations. Experience with high-volume mail-order or shipped-prescription fulfillment. Experience preparing for and supporting state board of pharmacy inspections. Key Competencies Operational leadership and workflow management Accuracy and patient safety focus Regulatory compliance within a 503A compounding environment Staff development and accountability Cross-functional communication and collaboration Documentation accuracy and audit readiness Supervisory Structure & Escalation The Pharmacy Fulfillment Department Manager reports directly to the Pharmacy Manager and supervises all fulfillment department staff. This position manages …