Pet Supplies Plus Fate - Store Team Leader

Company Overview Pet Supplies Plus is dedicated to making it easier for pet owners to access high-quality products and services for their pets. With a strong presence across numerous locations, our stores offer a welcoming, neighborhood feel where friendly, knowledgeable staff build lasting relationships with customers and their pets. Job Summary As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will Lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy. Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event. Analyze your store sales results and develop plans to maximize sales, neighbor engagement and Productivity. And then inspire your team to help you attain those goals. Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and pet centric service in your neighborhood. …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to Beat all leaders? No, you are more than that. You are PAWsome! Responsibilities Lead and motivate the retail team to achieve sales goals and deliver outstanding customer service. Manage daily store operations including inventory control, merchandising, stocking, and POS (Point of Sale) transactions. Oversee employee orientation, training & development, and performance management to build a high-performing team. Handle recruiting efforts, conduct interviews, and participate in hiring qualified candidates. Ensure accurate cash handling, payroll processing and adherence to operational procedures. Maintain inventory management through purchasing, stock rotation and inventory control systems. Supervise shift management, scheduling, and ensure compliance with company policies and safety standards. Adhering to operational policies and procedures (animal care, safety, cleanliness and security that ensure exceptional service is provided to our neighbors. Achieving strong store audit and neighbor engagement scores which promote our brand. Using broad business knowledge to affect store results, including sales (including grooming and Services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget. Ensuring weekly work schedules are created to maximize productivity and engagement. Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals. Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store. Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members. Connecting with community organizations to partner on events and marketing opportunities. Requirements 2+ years’ experience leading retail teams. 4-year college degree or equivalent work experience. Microsoft Office knowledge is a must, as well as good communication skills. Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!) Candidates must be able to work flexible schedules, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older. Pay: $50,000.00 per year Benefits: Employee discount Experience: leading retail team: 2 years (Required) Work Location: In person

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