Performance and Operations Director - Legal Personal Injury

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

This position is fully on-site at our office in Miami Lakes.

Salary: $140k - $175k annually

We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs. 

This role goes beyond traditional meetings—it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results. 

Key Responsibilities: 

Data-Driven Decision Making 

• Analyze operational performance metrics to identify patterns and opportunities for improvement. 
• Implement KPI-driven coaching to optimize team productivity and results. 
• Take ownership of data insights to drive strategic business improvements. 

Operational Leadership & Team Management 

• Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals. 
• Provide hands-on leadership, coaching, and direct intervention when performance lags. 
• Develop custom action plans for team members to improve efficiency and execution. 
• Ensure all processes align with customer service excellence and the firm’s mission. 

Performance Optimization & Course Correction 

• Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency. 
• Establish accountability by implementing real-time monitoring of KPIs and output. 
• Work proactively—not reactively—to correct inefficiencies before they escalate. 

Cross-Functional Collaboration 

• Partner with leadership and unit managers to align department goals with firm strategy. 
• Lead high-impact initiatives that improve customer experience, efficiency, and profitability. 

Results & Execution Focus 

• This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution. 
• Your success will be measured by data, efficiency gains, and real improvements in performance.

Experience & Background 

• Manage large team (over 50 indirect reports) and five or more direct reports. 
• 7+ years in operations management, business intelligence, or performance-driven leadership roles. 
• Proven experience leading data-driven process improvements in a high-volume environment. 
• Strong background in KPI management, performance optimization, and coaching. 

Skills & Competencies 

• Strong analytical skills—able to identify patterns and make data-driven decisions. 
• Leadership mindset—must be able to manage, coach, and intervene decisively. 
• Execution-focused—this role is for someone who takes action, not just reports numbers. 
• Fluency in English, Spanish preferred. 

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. 
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.