Performance and Operations Manager

Pay: $85,000.00 - $125,000.00 per year

Why This Is a Great Opportunity

• High-impact leadership role overseeing multiple core departments in a growing personal injury firm
• Direct influence on firm performance through data, KPIs, and operational execution
• Opportunity to lead large teams and drive measurable business improvements
• Fast-paced, high-accountability environment for ambitious operators
• Strong compensation with clear growth potential as the firm continues to scale

Location

This is a fully on-site position in Miami Lakes, FL, offering a collaborative, high-energy office environment.

Note

Must have legal experience and proven experience managing large teams with KPI ownership, coaching, and performance optimization.

About Us

We are a fast-growing, values-driven law firm focused on delivering exceptional results for our clients through accountability, leadership, and service. Our team thrives in a high-performance, collaborative environment where data drives decisions and results matter. Confidential Employer.

Job Description

• Oversee Senior Production, Medical Management, and Reductions departments
• Analyze performance data and identify trends to improve efficiency and outcomes
• Implement KPI-driven coaching to increase team productivity and accountability
• Develop and execute action plans to address performance gaps
• Lead large teams with hands-on management, coaching, and intervention when needed
• Identify workflow bottlenecks and implement data-backed process improvements
• Monitor real-time KPIs and ensure consistent performance across departments
• Partner with leadership to align departmental goals with firm strategy
• Drive cross-functional initiatives that improve efficiency, profitability, and client experience
• Take an active, execution-focused approach to solving operational challenges

Qualifications

• 5+ years of experience in operations management, business intelligence, or performance-driven leadership roles
• Experience managing large teams with 50+ indirect reports and multiple direct reports
• Strong background in KPI ownership, performance optimization, and coaching
• Legal industry experience required
• Proven ability to drive data-driven process improvements in high-volume environments
• Strong analytical, leadership, and execution skills
• Bilingual Spanish preferred

Why You Will Love Working Here

• Your leadership will directly impact firm-wide performance and results
• You will operate in a high-performance culture that values accountability and execution
• Opportunity to lead large teams and drive meaningful operational change
• Clear growth path within a rapidly expanding organization
• Strong benefits package and supportive leadership environment

JPC-906