Deposit Operations Officer

The Deposit Operations Officer is responsible for overseeing and managing the daily operations related to deposit accounts at Servbank. This role involves ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing excellent customer service.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Responsibilities:

• Assist Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures.
• Resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance, and policy/procedural questions, and provide decision-making guidance as necessary.
• Perform quality control functions; conduct call-back on new accounts opened by the branches ensuring policy & procedures are followed, data entry is accurate, and proper documentation support is obtained.
• Answer branch or department inquiries on branch operations, policy/procedures, client service, compliance, and training-related issues.
• Process maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers.
• Review Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services.
• Provide support and training to small business and commercial customers for various Treasury Management services, such as Business Online Banking, Remote Deposit Capture, online ACH, and Wire origination. Support may be provided via phone, online, and/or email communications.
• Assist Retail, Commercial, and other banking staff regarding Business Online Banking and various Treasury Management product and service features and report operational issues.
• Monitor and manage multiple email inboxes and request databases for incoming requests and communications.
• Adhere to the Bank’s security and audit procedures as well as industry rules and regulations.
• Maintain current knowledge of all Servbank’s Treasury Services product offerings, services, and systems.
• Participate in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required.
• Invoice customers for various Treasury Management products and services and order equipment for customers as needed.

• Experience: Minimum 3 years of branch or deposit operations experience required. Previous experience as an Operations Officer in a branch setting is highly preferred.
• Knowledge: Strong understanding of overall banking regulations and standard practices, with thorough knowledge of Customer Identification Program (CIP) requirements for both business and consumer accounts.
• Skills/Ability:
  • Proficiency in PC applications, including Excel and Word.
  • Detail-oriented with strong analytical and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to function effectively in a team environment or work independently.
  • Demonstrated initiative, self-motivation, and adaptability to a changing environment.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.