Parts Specialist

Job Title: Parts Specialist Location: Sedalia, MO Job Type: Full Time, Hourly, Non-Exempt Department: Parts Supervisor: Parts Manager Job Overview: A Parts Specialist is responsible for providing excellent customer service by assisting customers, technicians, and internal departments with the selection, purchase, and delivery of semi-truck parts. This role requires strong knowledge of heavy-duty truck systems, attention to detail, and the ability to maintain a well-organized parts department. Key Responsibilities 1. Customer Service o Assist customers in-person, over the phone, via email, or differing communication systems to identify and source parts. o Provide accurate information on part pricing, availability, and delivery timelines. o Ensure a positive customer experience by resolving questions and concerns promptly. o Provide continuing updates to customers on the status of backorders or long lead time components. o Utilize all resources to locate components based on the customers’ needs. Use OEM software, local vendors, other dealers, as well as all online sources to provide the customer with timely order fulfillment. 2. Parts Sales o Use manufacturer sites and databases to locate the correct parts based on vehicle information, such as make, model, year, and VIN. o Upsell additional or related products to enhance the customer’s purchase. o Process transactions, including payments, invoices, and returns, in the dealership's systems. 3. Technician Support o Collaborate with service technicians to ensure they have the correct parts for repairs. o Proactively communicate with the service department to manage parts availability and delivery schedules. o Provide required parts estimates to support service department needs. At times, providing multiple options based on the customers’ wants. 4. Inventory Management o Monitor stock levels and inform the parts manager of low inventory or high-demand items. o Assist with receiving, organizing, and stocking incoming parts shipments. o Maintain a clean, organized, and efficient parts storage and work area. o Verify all part numbers and quantities are correct and physically accounted for. o Process all packing slips and have them turned in daily. o Ensure the parts showroom remains fully stocked and cleaned on a daily basis. 5. Order Fulfillment o Accurately pull parts from inventory and package them for customer pick-up or delivery. o Coordinate with delivery drivers or shipping services to ensure timely and accurate delivery of orders. o Retrieve and deliver orders to service technicians to support in shop repairs. 6. Technical Knowledge o Stay up-to-date on product lines, technical specifications, and industry trends. o Develop a working knowledge of semi-truck systems, components, and their applications. 7. Administrative Duties o Accurately input orders, returns, and other data into the dealership’s software systems. o Maintain proper documentation for transactions and inventory adjustments. o Follow dealership policies and procedures regarding safety, security, and compliance. Benefits Geis Dealer Group offers a competitive benefits package with more than 10 health insurance plan options, including comprehensive family healthcare coverage and support programs, allowing employees to choose the plan that best fits their needs. Competitive salary and performance-based earning potential Health Insurance HSA and FSA options 401(k) with employer contribution Dental and Vision Insurance Paid Time Off Paid Training and Opportunities for Advancement Qualifications  High school diploma or equivalent; technical training or certification is a plus.  Previous experience in a parts counter or sales role, preferably in a heavy-duty trucking or automotive setting.  Strong knowledge of semi-truck parts and systems (engine, drivetrain, suspension, electrical, etc.).  Proficiency in inventory management software and basic computer applications.  Excellent communication…

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