Parts Professional

Description: Position Summary The Parts Professional serves as the primary customer-facing representative of the Parts Department and is responsible for identifying, sourcing, quoting, ordering, and selling parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment. This position manages the complete parks sales process, from customer inquiry through order fulfillment, while supporting service technicians, coordinating with suppliers, and ensuring accurate ERP transactions. The Parts Professional provides knowledgeable parts support, delivers exceptional customer service, supports departmental profitability, and helps customers minimize equipment downtime through timely and accurate parts solutions. Essential Duties and Responsibilities Customer Sales & Support Provide exceptional customer service to walk-in, telephone, and email customers Assist customers in identifying and purchasing the appropriate replacement parts Research parts requirements using manufacturer parts catalogs, electronics parts systems, schematics, technical manuals, and online resources Prepare accurate quotes and process over-the-counter parts sales accurately and efficiently Follow up on customer inquiries, quotes, backorders, and special-order requests Build and maintain strong customer relationships through responsive, knowledgeable service Service Department Support Collaborate closely with Service Technicians and Service Advisors to identify and source parts for repair orders Research and procure parts required for shop and field service work Ensure technicians receive accurate and timely parts information to minimize equipment downtime Communicate part availability, lead times, backorders, and order status updates to service personnel Prioritize urgent machine-down situations and expedite parts procurement as needed. Parts Sourcing & Procurement Research, identify, and source parts for heavy equipment, diesel engines, hydraulic systems, undercarriage components, attachments, and related equipment Utilize vendor resources, manufacturer systems, and supplier relationships to locate required parts Generate purchase orders and coordinate procurement activities Track supplier orders and ensure timely delivery of critical components. Work with vendors to resolve shortages, shipping discrepancies, warranty claims, and credit requests Support departmental profitability through effective sourcing, pricing awareness, and cost management practices. ERP Systems & Transaction Management Accurately process sales orders, purchase orders, returns, transfers, and inventory adjustments Maintain complete and accurate records within the company ERP and Dealer Business Systems Generate customer invoices, credits, purchase orders, and supporting documentation Ensure all transactions are completed promptly and accurately Maintain documentation related to warranties, returns, special orders, and vendor communications Inventory Coordination Monitor inventory availability to support customer demand and service operations Communicate inventory concerns, stocking opportunities, and obsolete inventory issues Participate in inventory counts and inventory improvement initiatives Support inventory accuracy by following established inventory processes and procedures Shipping & Logistics Coordination Coordinate special-order deliveries and customer shipment requirements Track incoming parts orders and communicate delivery schedules to customers and service personnel Assist with freight claims and shipping discrepancies when required Ensure proper documentation for all inbound and outbound shipments Safety & Professional Standards Follow all company safety policies and procedures Maintain a professional appearance and work environment Support 5S workplace organization standards throughout the department and customer-facing areas Participate in ongoing product and manufacturer training programs Promote a positive team culture focused on customer s…

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