Parts Procurement and Quoting Specialist

About South-Town Refrigeration and Mechanical: South-Town Refrigeration & Mechanical is the Midwest’s premier commercial refrigeration and mechanical service contractor. Family-owned and operated since 1954, we provide customers in the Twin Cities and beyond with world-class service and equipment. Everything we do is customized for your industry, your location, and your exact needs. At South-Town, our employees are more than a team, they’re family. We provide opportunities for personal and professional growth, because we know that happy employees create happy customers. Our Core Values: Perseverance / Integrity / Family / Stability / Competency People and Safety: At South-Town, we believe safety isn’t just about rules; it’s about people. Our culture of safety is the foundation of how we work. From the field to the office, it is a shared responsibility and a priority at every level of our organization. Why our team loves working at South-Town ( Straight from our employees! ): Family-like culture where you are known, not a number Awesome bosses Leaders who work alongside you Co-workers become friends Generous profit sharing (5–10%) Great medical benefits (South-Town pays 90% of employee coverage) FREE dental coverage Generous paid vacation, holidays, and sick time Technology-driven, cutting-edge company Strong reputation in the community Collaborative, team-oriented environment Flexible workplace that supports work-life balance Fun, highly anticipated annual Christmas party Job Summary: This position supports service operations by coordinating parts procurement, preparing quotes, managing vendor relationships, and maintaining accurate records. The role works closely with internal teams, suppliers, and customers to ensure timely, cost-effective solutions, dependable service, and compliance with company safety policies and procedures. Roles and Responsibilities: Procurement: Identify and source parts from approved suppliers and vendors Secure pricing and lead times to ensure cost efficiency and timely delivery Review parts forms daily for parts needing to be ordered Follow through on ordered parts and their delivery; ensure accuracy of purchase order numbers, notify dispatchers upon arrival Assist with Inventory Specialist in aligning our stocking needs Quoting: Review customer or internal requests to determine necessary parts and quantities Provide accurate and timely quotes to customers, including pricing, lead time, and any terms and conditions Ensure that quotes are competitive and reflect the current market conditions Coordinate with vendors to get accurate pricing and product availability for quotes Take lead role in customer work orders and quoting with their service calls and preventative maintenances Vendor Management: Build and maintain strong relationships with vendors to ensure the best pricing and customer service Monitor vendor performance to ensure timely delivery and quality compliance Resolve any issues related to parts quality, delivery delays, or discrepancies Develop and maintain knowledge of vendor and customer warranties; reference on equipment Gain familiarity with blanket contracts and their terms Upload and maintain customer portals with parts ETA, notes, and dates when work will be completed Documentation & Record Keeping: Maintain accurate records of all part orders, pricing, and supplier information Ensure that all procurement processes comply with company policies and regulations Keep accurate records of quotes issued, follow-up actions, and customer interactions Prepare service time tickets for billing Problem-Solving: Troubleshoot issues related to parts availability, quality, and delivery Offer alternative solutions when requested parts are unavailable or delayed Customer Service: Provide excellent service to both internal and external customers by addressing part-related inquiries Resolve any part-related issues, including returns or replacements Assist with on call di…

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