Parts Advisor

We are currently seeking an experienced Parts Advisor for our Cambridge location. This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills and the drive and willingness to learn on the go. Previous parts department experience within the Automotive Industry using schematics to identify parts is required. Available Shifts : Monday - Friday; 2:30pm to 12am Job Duties: Providing a high level of customer service including: greeting customers, handling inquiries, ability to look up parts accurately, providing quotes, ensure a welcoming and professional atmosphere for the best possible customer experience. Core management including inspecting cores as per return requirements to ensure the proper credit is issued. Answering incoming calls and emails from customers and the service department to provide technical parts support, process orders and collect payment where required Identify customer needs and opportunities to upsell products to better serve the customer and enhance their experience. Follow up with vendors and customers on a timely manner, including open orders/back orders. Prepares documentation for purchases, returns, warranty and other duties as required. Warehousing including picking emergency/stock orders, putting away stock orders and other duties as required within the Parts department Create a professional and welcoming atmosphere for customers and staff. Position Requirements: Previous experience in Parts/Service within the Automotive Industry using parts schematics required Demonstrated industry knowledge of parts department procedures, materials, tools, software etc. Customer Service experience Intermediate in Microsoft Office Suite (including outlook) Excellent communication skills, multitasking Must have a clean driving record, G license. Why Vision? At Vision Truck Group, we don’t just fix trucks—we keep businesses moving. With over 50 years in the industry, we’re a trusted name across Ontario, serving some of Canada’s largest fleets. What We Offer: Competitive pay Comprehensive benefits package Annual wage reviews Annual loyalty bonus Ongoing OEM and in-house training opportunities A supportive and safety-first environment Consistent full-time, year-round work with overtime opportunity Boot allowances Career advancement opportunities throughout our franchise network Pension program with company contribution matching Apply Now We’re not looking for just anyone. We’re building a team of professionals who are Built Tough, people who show up, work hard, and take pride in keeping our customers moving. If that sounds like you, it’s time to join the Vision Truck Group team. Job Types: Full-time, Permanent Pay: $25.00-$35.00 per hour Benefits: Dental care Extended health care On-site parking Paid time off RRSP match Work Location: In person

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