Parts Advisor

At Burke Equipment Company, we take pride in being a leader in the equipment industry, delivering exceptional customer experiences and reliable solutions. We’re looking for a motivated and detail-oriented Parts Advisor to join our team and play a critical role in ensuring our customers receive the high-quality service and support they’ve come to expect. Key Responsibilities: Customer Support: Provide professional and courteous assistance to customers, answering inquiries about parts availability, pricing, and order status. Order Fulfillment: Accurately locate, pull, and process customer orders promptly while verifying pricing and invoicing details. Inventory Management: Monitor stock levels, place orders for new parts, and keep inventory organized and current. Product Knowledge: Stay up to date with product lines, manufacturer updates, and changes to ensure the correct parts are recommended, ordered, and stocked. Proactive Outreach: Follow up with customers on outstanding orders, ensuring satisfaction and building lasting relationships. Team Contribution: Assist with physical inventory counts, maintain a clean and organized parts department, and collaborate with the team to improve operational efficiency. Problem Solving: Research and resolve customer complaints in a timely and effective manner. Qualifications: Experience with tractor, mower, and construction equipment parts is highly preferred. Strong customer service and communication skills. Ability to lift and carry items up to 50 lbs. as needed. Detail-oriented with excellent organizational and problem-solving abilities. Familiarity with inventory management and ordering processes is a plus. Basic computer skills for order processing and inventory systems. Why Join Burke Equipment Company? Be part of a passionate and supportive team dedicated to excellence in the equipment industry. Work in a dynamic environment where your contributions directly impact customer satisfaction and company success. Access to ongoing training and opportunities for career growth. If you’re a proactive problem solver with a customer-first attitude and a passion for the equipment industry, we’d love to hear from you! Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Prescription drug insurance Work Location: In person

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