Part-Time Dispatcher

Part-Time Dispatcher Dept .: Safety Service Complex Shift: Sun-Sat, hours vary Job Summary: Responsible for answering emergency and non-emergency calls for law enforcement, fire, and emergency medical services as well as city animal control, utilities, and road department service; identifies and dispatches appropriate public safety units; complies with departmental policies and procedures to ensure the safety of all public safety responders and the public. Work is performed with a large degree of independence under the general supervision of the Administrative Lieutenant and Chief of Police. Job Duties and Responsibilities : Provides public safety dispatch services for emergency and non-emergency purposes for various agencies; keeps track of a wide variety of public safety responders, resources, personnel, incidents, and trends. Receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire, EMS, and utilities; determines nature and location of emergency, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; relays pertinent information to law enforcement and emergency services officers. Enters emergency assistance call information into the computer-aided dispatch (CAD); determines location of call; inputs, modifies, confirms, and validates information into the NCIC and NCJIS systems; enters data for reports and records, processes forms and record files; queries system databases as requested; maintains records and files in accordance with established standards. Provides information, instructions, and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required. Receives and relays information regarding incidents and other activities to appropriate agencies and staff. Performs inquiries and criminal history checks for multiple law enforcement staff through NCIC and NCJIS systems; collects statistical data for reports; updates and ensures the accuracy of database. Adheres to NCIC and NCJIS administrative and security requirements, system sanctions, criminal history dissemination, etc., as required; ensures proper training, retraining and proficiency affirmation for staff utilizing the NCIC/NCJIS systems; prepares and maintains required documentation for state and federal audits. Enters, clears, maintains, and validates department warrants; coordinates efforts with other agencies; maintains statistics on warrants and extraditions. Leads and/or participates in specific projects or programs related to the department or office to which assigned and will provide project/program update summaries and analysis as needed. • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Represents the city with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public. Be available for emergency on-call during off hours and weekends. Performs related work as required. Knowledge, Skills and Abilities: Knowledge of radio-telephone operations and procedures. Knowledge of procedures used in operating Computer Aided Dispatch and 9-1-1 systems. Knowledge of policies and procedures of receiving and processing emergency calls. Considerable knowledge of the geography of the community and of the location of important buildings and areas requiring various police services. Considerable knowledge of the rules and regulations of the Police Department and of applicable federal and state laws and of the Niles Codified Ordinances. Ability to analyze complex police problems and to adopt quick, effective, and reasonable courses of action. Ability to deal with the public c…

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