Pantry Manager

Position Purpose The Pantry Manager leads the day-to-day operation of Restore Hope’s food pantries, ensuring that both locations are safe, organized, adequately stocked, and prepared to provide a welcoming and dignified experience for clients and volunteers. This position coordinates pantry staff, volunteers, food inventory, distribution logistics, and operational reporting while addressing routine challenges and maintaining consistency across locations. Working under the direction of the Director of Hunger Reduction, the Pantry Manager translates program priorities into effective daily operations and creates capacity for the Director to focus on broader program strategy, partnerships, volunteer development, and the continued growth of Restore Hope’s hunger-reduction efforts. Role Outcomes An individual is successful in this role when: Pantry locations operate safely, consistently, and efficiently and are prepared to welcome clients and volunteers during scheduled service hours. Clients experience a dignified, hospitable, and well-organized process when accessing food services. Pantry staff and volunteers understand their responsibilities, receive appropriate direction and support, and work together effectively. Food inventory, receiving, storage, distribution, and reporting processes are accurate, timely, and compliant with applicable requirements. Primary Responsibilities Pantry Operations & Client Experience Manage daily operations across Restore Hope’s pantry locations, ensuring appropriate staffing, volunteer coverage, food availability, facility readiness, and coordination of service activities. Partner with Client Services Coordinators to support effective client flow, clear communication, and a welcoming and dignified client experience. Respond to client, volunteer, or operational concerns and lead de-escalation of challenging situations when additional support is needed. Staff & Volunteer Supervision Provide day-to-day supervision, scheduling, coaching, and performance feedback for assigned pantry staff. Coordinate volunteer assignments during pantry operations and ensure volunteers receive appropriate orientation, direction, and support. Communicate staffing, performance, safety, or operational concerns to the Director of Hunger Reduction and participate in corrective action or performance-management processes as appropriate. Food Operations, Inventory & Safety Oversee food receiving, inspection, storage, stocking, rotation, and distribution across both pantry locations, including monitoring food dates and removing items that do not meet established standards. Maintain accurate inventory records and coordinate the ordering, pickup, transportation, storage, replenishment, and movement of food and supplies across pantry locations. Complete or oversee required reports and records, including weekly weights and share reports, temperature logs, donation and in-kind records, and other Food Bank or organizational documentation. Ensure pantry and warehouse practices comply with applicable food-safety requirements and monitor required staff certifications, including food-handler and forklift credentials. Program & Organizational Support Participate in planning and implementation of Project School Supplies, Thanksgiving food distribution, and other Hunger Reduction activities or special projects. Identify opportunities to improve pantry workflow, safety, consistency, inventory management, volunteer utilization, and the client experience. Maintain appropriate records and contribute timely information for program evaluation, reporting, budgeting, and planning. Perform other related responsibilities as assigned based on program and organizational needs. Qualifications Required High school diploma or equivalent. Three or more years of progressively responsible experience in food pantry operations, warehouse or inventory management, retail operations, nonprofit programs, human services, or a related environment. Ex…

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