Overnight Dispatcher / Administrative Assistant

Overnight Dispatcher / Administrative Assistant Murfreesboro, TN | 3-Night Workweek | 39 Hours per Week We are an established Murfreesboro company seeking a dependable, professional, and detail-oriented Overnight Dispatcher / Administrative Assistant to join our team. Set Schedule — 3 Nights Per Week We are hiring specifically for the following overnight shifts: Sunday: 6:00 PM – 7:30 AM Thursday: 6:00 PM – 7:30 AM Friday: 6:00 PM – 6:00 AM This is a set 39-hour-per-week schedule. Applicants must be available to work all three shifts. Daytime Training Availability Required Although this is an overnight position, initial training takes place in our Murfreesboro office during daytime business hours, Monday through Friday. Training typically lasts 2–3 weeks , and applicants must be available to attend weekday daytime training during that period before transitioning to the regular overnight schedule. Please do not apply if you are unable to accommodate both the initial weekday daytime training schedule and the regular overnight schedule listed above. About the Position This is an independent overnight position. After training, you will typically work your scheduled shift alone in the office , so you must be comfortable working independently for extended periods without onsite supervision. What You'll Do Answer and manage incoming calls during your shift Provide professional and exceptional customer service Gather accurate information from callers and determine the appropriate next steps Make dispatching decisions based on customer needs and agent availability Communicate with customers, agents, and employees by phone, text, and email Accurately document customer accounts and interactions Enter, retrieve, and update information in our company database Use online resources to locate and verify information as needed Navigate multiple computer programs and online systems throughout your shift Complete light filing and other administrative duties Prioritize multiple calls and tasks throughout your shift Work independently and make sound decisions without constant supervision Perform other office duties as needed What We're Looking For Attention to detail is extremely important in this position. Information must be recorded and communicated accurately, including names, phone numbers, addresses, case information, and other details. The right person for this position: Is dependable and punctual Is comfortable working overnight and alone in an office Has excellent attention to detail Has strong spelling, grammar, and written communication skills Is professional and confident on the telephone Can communicate clearly and professionally by text and email Has solid computer skills and is comfortable learning new software Can confidently navigate websites, databases, and multiple computer programs Can manage multiple calls and tasks at the same time Remains calm and professional when dealing with people in stressful situations Can prioritize tasks and determine what needs immediate attention Is comfortable making decisions independently Can follow established procedures without constant supervision Is organized, self-motivated, and dependable Technology Requirements Basic computer literacy is required. This is not a position where computer use is limited to occasional data entry. You will regularly use our company database, email, websites, and other online resources and must be comfortable navigating between multiple systems. This position also requires work-related texting from your own mobile device. You must have a reliable smartphone and dependable cellular service that allows you to send and receive calls and text messages throughout your shift. Qualifications Previous experience in customer service, dispatching, administrative support, or another high-volume telephone position is preferred. Applicants should have: A verifiable employment history Good professional references Experience working with little or …

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