Outbound Manager

Description: Department: Operations Reports To: Branch Manager Classification: Exempt Supervisory Responsibility: Outbound Warehouse, Picking, Staging, Loading, and Delivery Operations Position Summary This role will be a critical player in building the next chapter in our organization’s success. As a leader within one of ProSource’s flagship locations, the ideal candidate will be relentless in the pursuit of excellence and establish standards that promote people’s development to drive improvements in inventory speed, placement, accuracy and cost. To succeed the ideal candidate must communicate effectively, collaborate with all stakeholders across operations and the ProSource Support Center, leverage data to inform decisions and most importantly care deeply about building new systems while preserving a culture committed to people. The Outbound Manager is responsible for leading and coordinating all outbound distribution activities, including order picking, verification, staging, loading, transfers, delivery preparation, and the efficient movement of product from inventory to customers and other company locations. This position ensures customer orders are picked accurately, staged properly, loaded safely, and ready for delivery or customer pickup on time. The Outbound Manager provides hands-on leadership to warehouse and delivery employees, establishes daily priorities, monitors productivity, and works closely with Sales, Transportation, Inventory, and branch leadership to deliver a high level of customer service. The successful candidate will have experience in wholesale distribution, warehouse operations, order fulfillment, logistics, and ERP/WMS systems and will demonstrate strong leadership, urgency, accountability, and attention to detail. Essential Duties and Responsibilities Outbound Operations Direct daily picking, staging, loading, transfer, and outbound warehouse activities to include deliveries. Establish daily priorities based on delivery schedules, customer commitments, transfers, will-call orders, and business needs. Ensure orders are picked accurately and efficiently using established warehouse processes. Verify product numbers, descriptions, quantities, and other order requirements before products leave the facility. Ensure completed orders are properly staged, labeled, secured, and organized for delivery or customer pickup. Coordinate loading activities to ensure trucks are loaded safely, accurately, and according to delivery sequence. Monitor outbound workload throughout the day and adjust staffing and priorities as necessary. Ensure customer pickups and will-call orders are prepared and available when promised. Coordinate outbound branch transfers and other internal product movements. Address incomplete orders, shortages, damaged products, and other fulfillment issues before shipment whenever possible. Maintain clean, organized, and clearly identified staging and loading areas. Delivery & Transportation Coordination Coordinate daily delivery requirements with drivers, sales teams, and branch leadership. Review delivery schedules and routes to ensure customer commitments can be met. Ensure delivery vehicles are loaded accurately and efficiently. Confirm drivers have appropriate paperwork, documentation, and delivery information before departure. Monitor delivery exceptions, missed deliveries, returns, and other service issues. Work with drivers and sales employees to resolve customer delivery concerns. Support efficient route planning and vehicle utilization. Coordinate emergency, expedited, or priority deliveries when necessary. Ensure returned products and undelivered materials are properly documented and returned to inventory or designated staging areas. Order Accuracy & Inventory Controls Maintain a high level of outbound order accuracy through disciplined picking, verification, staging, and loading processes. Research and resolve picking and shipping discrepancies. Ensure inventory trans…

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