OTR Dispatch Coordinator I

The objective of our OTR Dispatch Team is to provide comprehensive, proactive support to our clients by ensuring the timely execution of scheduled moves. This requires effective communication with Independent Contractors (ICs) as well as coordination with internal departments to resolve issues promptly and efficiently. The OTR Dispatch Coordinator I will play a key role in delivering exceptional service to our customers. You will act as a central point of contact between drivers, Account Consultants, and the Closing Department, ensuring that all aspects of an order are executed accurately and documented thoroughly. You are expected to own each move from the time it appears on the Grid, through delivery, and until it is properly prepared for closing. Schedule: Monday-Friday, 8:00am-5:00pm Compensation: $23/hr Essential Job Duties Establish and build lines of effective and professional communication with internal team members IC drivers and other departments throughout the company. Responsible for the overall orders that are on the OTR grid. You may move between any grid to build runs together. You must follow the procedure listed in the SOP. Identify and add Load incentives (With management approval) to orders that qualify. Identify orders that are eligible for Car Haul and move them to the respective grid. Review and organize orders to form a set of planned runs for the IC accordingly. Priority attention is given to runs that are nearing SLA deviations. Dispatch orders using T3 and Transport. The minimum standard is 75 per week. Answer and initiate requests from internal departments in a timely manner utilizing ZENDESK. Initiate EOD reports twice Daily (at the start and end of each shift). Review SLA reports as needed to ensure information is accurate and up to date. Strong analytical and problem solving skills to address driver concerns effectively. Experience in customer service or support roles. Familiarity with transportation logistics and regulatory requirements is a plus. Ability to empathize with drivers and remain calm under pressure. Detail-oriented and able to manage multiple tasks efficiently. Review and follow all SOP guidance. Attend all team and company virtual meetings on Camera as required, in-person meetings when permissible. Assist with additional Tasks as requested by management. Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.) This position requires a High school Diploma or equivalent 6 months of dispatching experience Proficient in Microsoft Office programs and other general office equipment. Prior experience using Zendesk is preferred Excellent time management skills Organized thinker with exceptional attention to detail. Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Proficient in Microsoft Office programs and other general office equipment. Organized thinker with exceptional attention to detail. Excellent communication skills, both verbally and in writing. Ability to deliver exceptional customer service. At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth. Medical, Dental, and Vision Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity Company Paid Basic Life and Long-Term Disability Company Paid Time Off (PTO) 7 Company-Paid Holidays plus 1 Floating Holiday 401(k) with company match Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services Employee discount programs Complimentary Grubhub+ membership Casual dress code Work Environment – Environmental or atmospheric conditions commonly as…

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